Customer Sales Service Rep

Job Description

Job Description

Casual dress, On-site parking, Monday to Friday 

Company Values:

Container Land and Storage is a rapidly growing company since beginning operations in 2024. We are dedicated to providing the best versatile storage solution, including shipping container sales, rentals, modifications, storage and delivery. We are a small, hands-on team located in NE Calgary, which means every team member plays an important role in the success of the business. If you are someone who can provide excellent service to customers while actively helping grow our commercial client base, join Containerland. Become part of our growing team dedicated to providing the best experience to all individuals and businesses across Calgary and beyond.

Job Overview:

The Customer Service Representative supports customers by answering questions, understanding their needs, and providing clear, helpful guidance. The role combines attentive communication with accurate information handling to create a smooth, respectful service experience. This is not simply an order-taking position. We are looking for someone who enjoys building relationships, finding opportunities, following up and closing business.

Responsibilities:

Customer Service & Sales: Act as a primary point of contact for incoming calls, emails, online inquiries and walk-in customers.

Business Development: Proactively contact construction companies, contractors, industrial businesses, logistics companies, property managers and other potential commercial customers to introduce Containerland's products and services.

Lead Generation: Research and identify prospective customers throughout Calgary and surrounding areas and develop new business opportunities.

Quoting & Closing: Understand customer requirements, prepare quotes, follow up consistently and work toward closing container sales, rentals and related services.

Account Management: Build strong, long-term relationships with customers and generate repeat and referral business.

Product Knowledge: Develop a strong understanding of shipping container sizes, conditions, uses, modifications, rentals, sales, storage and delivery requirements.

Industry Knowledge: Become familiar with the needs of the construction, industrial, transportation and logistics sectors so you can confidently recommend appropriate solutions.

Office Support: Maintain an organized and professional sales office and ensure customers visiting our NE Calgary location receive prompt assistance.

Sales Administration: Maintain accurate customer information, quotes, leads, follow-ups and sales records.

Customer Visits: Occasionally attend scheduled customer or business visits when an in-person meeting can help develop or close an opportunity.

Physical requirements:

• Ability to lift at least 50 lbs (consists of opening/ closing container doors, etc)
• Perform tasks in different weather conditions, including but not limited to inventory of containers, sweeping and prepping containers for delivery, etc.

What We're Looking For

Fluent and professional English communication skills, both written and verbal

Strong interpersonal and relationship-building abilities

Confident speaking with business owners, contractors, managers and commercial customers

Comfortable making outbound calls and approaching prospective businesses

Professional, polished and well-presented

Motivated, energetic and results-oriented

Strong organizational and follow-up skills

Comfortable using email, Microsoft Office and general computer/CRM systems

Able to learn technical product information and explain it clearly to customers

Able to work independently and take initiative without needing constant supervision

Reliable, punctual and accountable

Valid driver's licence and reliable personal transportation

Previous experience in sales, customer service, construction, equipment rental, logistics, transportation or a related industry is an asset

Your successs=Your rewards

We reward hard work and results. The more you create, the more you earn.

What we Offer:

$17-22 per hr (starts lower, rises as work performance improves)

80hrs biweekly

Monday–Friday daytime schedule

Training on our products and services

Opportunity to learn the container, construction and logistics industries

Direct involvement in a growing Calgary business

Opportunity for increased responsibility and earning potential as the company grows

You don't need to already be a shipping-container expert—we can teach you the industry.

What matters most is that you are sharp, professional, dependable and motivated to sell. You should be comfortable picking up the phone, introducing yourself to a new company, asking the right questions, following up when you don't immediately get an answer and developing relationships that turn into long-term customers.

Because we are a small team, we are looking for someone who sees what needs to be done and takes ownership rather than waiting to be told what to do.

Benefits:

• Casual dress
• On-site parking

Work Location: In person