Customer service and validation Agent (Nights)

Job Responsibility:

Would you like to join a dynamic team in a cutting-edge work environment? Do you possess excellent interpersonal and administrative skills and attitudes? Are you looking for a job where you can learn and grow? We have the position for you!

Groupe Marketing International is seeking dynamic individuals for the position of Customer Service and Validation Agent.

Responsibilities:

• Provide excellent customer service by responding via phone and email according to established standards;
• Identify and understand customer needs in order to effectively respond to their questions;
• Validate documents, ensuring that the information is accurate and complete;
• Complete forms, logs, and prepare activity reports;
• Answer calls and respond to customer inquiries;
• Maintain positive relationships with clients;
• Conclude interactions by ensuring customer satisfaction;
• Perform all other related tasks.

Requirements and Skills:

• College diploma;
• Minimum of 2 years of experience in a similar position or in customer service;
• Analytical and problem-solving skills;
• Comfortable with computer tools (particularly Microsoft Office);
• Bilingualism;
• Excellent listening, verbal, and written communication skills;
• Professionalism, diplomacy, and courtesy.

Job Type:

• Full-time, Permanent
• Work from home

Compensation:

18,00$ per hour + night shift bonus (1.50$/h)

Schedule:

• Monday to Friday
• Night shift

Working at GMI

Flexible schedule On-site parking available Very close to the bus station Bright, new offices Dedicated teams 2 minutes from Carrefour Laval Your own personal workspace