technical support specialist - information technology (IT)
$80k - $95k per yearFull-time
Westerkirk Capital Inc.
Overview
Languages
English
Education
- Other trades certificate or diploma
Experience
3 years to less than 5 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Help desk
- Private business
- Hospitality industry
- Spa
- Office
Responsibilities
Tasks
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
- Professionalism in customer service
Experience and specialization
Computer and technology knowledge
- Android
- iOS
- Intranet
- Internet
- Desktop applications
- Communication software
- Mac OS
- MS Office
- MS Windows
- SharePoint
- Spreadsheet
- MS Excel
- MS PowerPoint
- MS Word
- MS Outlook
Additional information
Security and safety
- Criminal record check
Transportation/travel information
- Own transportation
- Willing to travel
Work conditions and physical capabilities
- Fast-paced environment
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
- Interpersonal awareness
Benefits
Health benefits
- Dental plan
- Disability benefits
- Health care plan
- Paramedical services coverage
- Vision care benefits
Financial benefits
- Group insurance benefits
- Registered Retirement Savings Plan (RRSP)
Long term benefits
- Maternity and parental benefits
Other benefits
- Learning/training paid by employer
- Other benefits
- Paid time off (volunteering or personal days)
- Team building opportunities
- Travel insurance
Vacancy posted 1 day ago
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