ENTERPRISE TECHNICAL SUPPORT SPECIALIST

Job Responsibility: Job ID: 52715 Job Category: Information & Technology Division & Section: Technology Services, Enterprise Services & Operations Work Location: Metro Hall, 55 John St. Job Type & Duration: Full-time, Temporary Vacancy, 12 months Hourly Rate and Wage Grade: $48.49 - $53.14 Shift Information: Monday to Friday, 35 hours per week per week Affiliation: L79 Full-time Number of Positions Open: 1 Posting Period: 02-Jun-2025 to 16-Jun-2025Job Summary: As an Enterprise Technical Support Specialist and integral member of our Network Services Unit team, you will perform analysis of enterprise software, hardware and transmission facilities, using diagnostic tools to ensure the optimum operation and maintenance of technology solutions. We will also count on you to ensure that proactive action is taken for the operation, installation and support of the enterprise network and solutions. Major Responsibilities: In the role of Enterprise Technical Support Specialist you will:

• Perform analysis of enterprise software, hardware and transmission facility using diagnostic tools to ensure the optimum operation and maintenance of technology solutions.
• Ensure pro-active action is taken for the operation, installation and support of the enterprise systems and solutions.
• Provide assistance and technical support in the planning, assessment, design, construction and implementation of upgrades to the existing systems and enhancements/additions of future enterprise technologies.
• Conduct research and evaluations of enterprise hardware/software solutions and makes recommendations.
• Maintain security on all enterprise server hardware, software and network, including set up, revision and cancellation of securities.
• Monitor enterprise systems, products and network usage, performance and capacity. Performs trend analysis for system improvements.
• Perform enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Respond to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Conduct, update and improve reviews of documentation, manuals, standards and procedures.

Key Qualifications: Your application must describe your qualifications as they relate to:

• Experience in planning and implementing network technology in a highly complex Cisco environment which includes data, security and wireless infrastructure

• Experience in LAN / WAN / WLAN /SDWan Security Appliances

• Experience in Network Access Control (NAC) integration with wired data and wireless infrastructure as well as posture and client provisioning

• Experience in analyzing, troubleshooting network issues using Cisco ISE, Prime, DNA-C, NetScout, DNS/IPAM/DNS/DHCP, Wireshark, and 802.11a/g/n Wireless technologies and implementing corrective actions.

• Experience in RF planning including passive and active site survey, and ability to troubleshoot wireless infrastructure.

You must also have:

• Demonstrated experience in collaborating with vendors as well as working with cross functional teams for troubleshooting
• Proficiency in maintaining design documents in MS Visio and ability to communicate and train both technical and non-technical stakeholders
• Good overall understanding of structured network cabling standards and design
• Must possess and be able to maintain a valid Province of Ontario Class "G" Driver's License and have access to a reliable vehicle.
• Knowledge of networks, network operating systems, network devices, network design principles, network analysis and telecommunication principles.
• Knowledge of various network-related technologies, including QoS, Multicasting, VPN, 802.1q, QinQ, Ether-channel and other trunking technologies.
• Knowledge of Cisco hardware, including 960x, 930x and virtual switching.
• Good overall understanding of OSPF, BGP, MP-BGP, and MPLS.
• Knowledge of Cisco unified wireless technologies, including Cisco wireless controllers and point-to-point wireless bridges.
• Good overall understanding of structured network cabling standards and design.
• Excellent conceptual, analytical and problem-solving skills.
• Strong skills in developing, maintaining and testing disaster recovery plans.
• Commitment to customer service, performance quality and continuous improvement.
• Interpersonal, oral and written communication skills to provide troubleshooting support, prepare technical documentation, report on problems and deal effectively with all levels of management and staff.
• Ability to work effectively as a member of a team as well as independently, as required.
• Ability to work days, afternoons and nights, including weekends, and other shifts, as required.
• Ability to lift up to 40 lbs.
• Ability to work in close proximity to loud noise
• Post-secondary education in Network Engineering, Data Communication or Computer Sciences, or an equivalent recognized network certification such as a CCNP, FCP, FCSS or an equivalent combination of education and experience.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES: City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal. Equity, Diversity and Inclusion The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity. Accommodation The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.