Assistant Manager - ottawa

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people so they can realize their full potential. We welcome applications from everyone and are firmly committed to diversity, equity and inclusion in the workplace, ensuring that every member of our team feels empowered. Assistant Manager, Retail Operations

As the Assistant Manager, you will support day‑to‑day operations while driving an exceptional customer and employee experience. You will be the face of the Service Centre, setting the tone for service excellence, team culture, and operational execution. What You’ll Do

Lead as the face of the Service Centre, delivering exceptional, care‑driven customer experiences. Coach and support the team in identifying customer needs and applying value‑based selling to reach business goals. Build and sustain a customer‑first culture for both internal and external stakeholders. Champion local marketing and community initiatives that strengthen brand presence and engagement. Develop a high‑performing, accountable team through ongoing coaching, clear expectations, and recognition. Foster a supportive, collaborative environment where people are motivated and empowered to succeed. Model our core values—collaboration, integrity, care, and accountability—in every interaction. Partner with the SCM on scheduling, labour planning, and daily resource management to maintain operational consistency. Oversee adherence to safety, operational, and customer experience standards. Lead workflow management, problem‑solving, and escalation handling to ensure smooth daily operations. Who You Are

A customer‑centric, people‑first leader passionate about service excellence, coaching, and performance results. A values‑driven professional who leads with care, collaboration, integrity, and accountability. Experienced in leading teams, managing performance, and overseeing daily operations (1+ years in a leadership role). Sales‑oriented with a track record of driving revenue in dynamic, customer‑facing environments. Energized by high‑interaction roles that build strong customer relationships every day. A robust communicator and motivator who inspires confidence and teamwork. Adaptable, solution‑focused, and thrives when tackling new challenges. Background in retail, hospitality, telecommunications, mobility, or automotive service is a strong asset. Benefits

Immediate start to a comprehensive benefits and pension package. Opportunities for professional advancement, training, and skill development.

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