IT Support Technician

Company Description

Grewal Guyatt LLP (“GG”) is a professional services firm based in Richmond Hill, Ontario, offering Assurance, Accounting, Tax, Advisory, Forensics, Business Valuations, Estate Planning, and Litigation Support services.

We serve both U.S. and Canadian clients. Over the years, we’ve expanded our services and welcomed new teams into the firm, allowing us to work with a diverse group of clients, including high-net-worth individuals and families, real estate developers, entrepreneurial and fintech businesses, regulated professionals, nationally recognized organizations, and not-for-profit entities.

What sets GG apart is our people. We focus on building strong teams, providing hands-on experience, and creating real opportunities for learning and career growth. Our goal is to deliver thoughtful, practical solutions for our clients while maintaining the high standards expected of a leading professional services firm.

We value collaboration, open communication, and respect, and we’re proud of the inclusive and supportive environment we’ve built. At GG, you’ll work alongside approachable leaders, gain exposure to meaningful work, and grow your career in a place where your contributions are genuinely valued.

Role Overview

We are looking for a motivated IT Support Technician who acts as the frontline of our organization's IT department. Reporting to the IT Manager, you will troubleshoot hardware and software issues, manage endpoint devices, and assist internal users across the firm.

$50,000 – $55,000 CAD per annum.

This job posting represents a new and active vacancy within our firm.

This is a Fully Onsite Role. Our office is located at: 1 West Pearce Street, Suite 700, Richmond Hill, Ontario L4B 3K3) and requires five (5) days a week. Please note that this position cannot accommodate remote or hybrid work.

Role and Responsibilities

• Monitor, prioritize, and respond to incoming IT tickets in a timely manner, providing Tier 1 technical support to both onsite and remote users.
• Install approved software applications, execute basic system updates, and troubleshoot standard Microsoft 365 and business application issues.
• Troubleshoot hardware and software issues, escalating complex problems to senior IT staff while documenting troubleshooting steps and resolutions.
• Maintain an accurate and up-to-date inventory of company hardware, peripherals, and software licenses.
• Log all incoming support requests, updating tickets with detailed troubleshooting steps and final resolution notes.
• Prepare, configure, and deploy workstations and user accounts to ensure a seamless IT setup for new hires.
• Assist with office IT equipment moves, hardware replacements, setup, and routine basic maintenance.
• Provide clear, user-friendly guidance to staff on standard software tools and IT best practices.

Requirements and Qualifications

• Post-secondary degree or diploma in Computer Systems, Information Technology, or a related field (or equivalent practical experience).
• Foundational knowledge of Windows 10/11, macOS, and iOS/Android operating systems, plus basic TCP/IP networking concepts.
• Strong communication, customer service focus, and the ability to explain technical concepts to non-technical users.
• Strong problem-solving skills, high attention to detail, and a commitment to continuous learning and technical excellence.

Why Work for Grewal Guyatt?

• Competitive Compensation Package

• Company-Paid Benefits

• Annual Performance Bonus

• Education Assistance Program

• 3+ Weeks of Vacation

• Employee Appreciation Paid Days Off

• Client Referral Program

• Employee Referral Program

• Social and Team-Building Events

• Mentorship and Opportunities for Advancement

Accessibility & Accommodation Statement

Grewal Guyatt LLP is committed to providing an inclusive and accessible recruitment process and workplace. We welcome and encourage applications from people with disabilities.

Accommodations are available upon request throughout the recruitment and hiring process, including during interviews and assessments, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and its regulations.

If you require accommodation at any stage of the recruitment process, please let us know and we will work with you to meet your needs.

Additional Information

Please note that we may use AI tools during our initial application screening. However, our actual evaluation and selection process is managed entirely by human staff.