Lead Clerk Integrated Protection Services

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Lead Clerk works within the operations of Integrated Protection Services (IPS) for the Fraser Health

Authority, Vancouver Coastal Health Authority, Provincial Health Services Authority and Providence Health Care (collectively, the “Organizations”). Under the direction of the Lead Coordinator, the Lead Clerk supervises three to ten clerical staff and oversees the coordination of workflow of the Integration Protection Services program. Performs accounts receivable functions such as billing, balancing and collecting payments from staff and others, as needed.

1. Oversees the workflow of clerical staff within the Integrated Protection Services (IPS) program by establishing work schedules, setting priorities, organizing operating procedures for a variety of clerical support functions to meet program needs, and allocating the work among clerical staff.

2. In collaboration with the Lead Coordinator, provides input into the selection of clerical staff by performing duties such as interviewing applicants and making recommendations for selection.

3. Supervises clerical staff by performing duties such as coordinating work assignments, evaluating employee performance and determining related training and orientation requirements.

4. Develops new work methods and procedures and identifies problems and alternative solutions.

5. Reconciles accounts by matching account information such as payments received, refunds and/or invoices issued; identifies and traces account differences and prepares adjustment information.

6. Follows up on delinquent accounts by contacting internal department and/or external agencies; responds to written correspondence and telephone contact with staff and others on payment issues; escalates unresolved issues to the Manager or designate for follow up.

7. Contacts appropriate internal departments and outside agencies by telephone and/or written correspondence for the purpose of forwarding information they require to resolve routine parking violations or record discrepancies; refers any problems to designated IPS staff, as required.

8. Performs other related duties as assigned.

Education, Training and Experience

• Grade 12, successful completion of a recognized accounting course and three (3) years recent related experience or an equivalent combination of education, training and experience.

Skills and Abilities

• Ability to keyboard at 45 wpm.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Physical ability to carry out the duties of the position.
• Ability to supervise.
• Ability to organize work.
• Ability to operate related equipment.