Senior Manager, Presales BPO Solution Architect

Job Description

We are seeking a Senior Presales Solution Architect to lead the design, pricing, and presentation of end‑to‑end BPO managed services solutions, with a primary focus on Finance operations. This role partners closely with sales, commercial, and delivery teams to own solution architecture from discovery through contracting, ensuring solutions are feasible, scalable, and commercially sound. This is a solution architecture role (not sales) and will support complex RFPs, client workshops, and multi‑deal pursuits.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on ca.talent.com.

Skills and Requirements

• 12+ years of experience in presales solution architecture or BPO managed services
• Strong background designing and pricing Finance BPO solutions (R2R, P2P, O2C, FP&A)
• Proven ability to own end‑to‑end solution design from discovery through SoW and pricing
• Deep understanding of managed services commercials (FTE, transaction, outcome‑based models; SLAs/XLAs)
• Experience supporting complex RFPs and client pursuits
• Excellent client‑facing communication and workshop facilitation skills
• Strong cross‑functional collaboration with sales, commercial, and delivery teams
• Canada‑based (Toronto preferred) with availability for in‑person sessions as needed
• Experience delivering or transitioning Finance BPO operations
• Exposure to automation and process transformation initiatives
• Experience designing global delivery models (onshore / nearshore / offshore)
• Background in service governance, KPIs, and continuous improvement models
• Experience working in a fast‑growing managed services team