Senior Architect for Amazon Connect Solutions

Become a Senior Architect for Amazon Connect Solutions at Bell, driving innovative contact center strategies with a focus on cloud technology. This position blends architecture, design, and implementation expertise. As a Senior Architect, you will be pivotal in architecting scalable Amazon Connect solutions for large enterprises. You will oversee integration projects, ensuring third-party solutions align with current technologies while mentoring teams. This role will leverage tools for AI capabilities within customer interactions. Key Responsibilities:

• Design and document high-performance Amazon Connect solutions
• Supervise project delivery from external partners
• Construct integrations with AWS components and third-party systems
• Spearhead AI implementation for customer relations
• Mentor teams in ensuring compliance with architectural standards

Requirements:

• Over 7 years of experience in enterprise architecture
• Deep knowledge of Amazon Connect and cloud implementations
• Strong coding/scripting experience in Node.js and Python
• Ability to present complex technical concepts effectively
• AWS Certified Solutions Architect preferred

Utilize your architecture skills to transform contact center solutions at Bell Canada. #J-18808-Ljbffr