Production Coordinator

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 400+ collision repair Centres across Canada, USA and Italy.

Summary

The role of the Production coordinator is to take the repair from key to key. As a production coordinator you will need to work with all departments within the collision facility to facilitate an efficient repair. Your main role is to ensure an efficient, safe, and high-quality finished product. 

Primary Objectives of the Role 

• Orchestrate repair from keys to keys. 

• Sense of urgency regarding completion of targets. 

• Ability to work with moving targets and changing priorities. 

• Keeping technician staff efficient, tracking efficiencies, ensure the appropriate work is divided to techs to maximize throughput. 

• Ensure the technician team has what they need to proceed with repairs. 

• Plan for scheduled repairs, being proactive with corresponding technical staff ready for repair, having parts staged, and paint code/variants selected. 

• Work with all departments for an efficient flow of repair.

• Thorough Understanding of performance KPI’S (Touch time, Cycle Time)

• Focus on process improvements, to eliminate bottlenecks and barriers.

• Production or Pitch meetings with technical staff to set expectations and provide guidance on flow of repairs, and targets for completion. 

• Determine the priority of the repairs, create flow to achieve shop targets. 

• Assist with supplements, as per shop policies. 

• Ensure all repairs are researched against OEM Procedures, ensure technical staff has documentation for repair to follow.

• Production/Pitch meetings with front end staff to go over all WIP. This is so that front end staff can understand where the repairs are and which vehicles are nearing completion to provide Insurers and customers with impactful updates. Or make the team aware of delays that will affect completion target, so that proper communications can be sent to Insurers and customers. 

• Engage Estimators with Technical team to improve estimating skills. 

• Monitor shop safety- ensure health and safety guidelines are followed. 

• Monitor shop cleanliness (garbage, boxes, scrap, hazardous materials) ensure being disposed of as per shop policies.

• Quality control between teardown - Body – prep-paint- reassembly – detail. Ensure repairs are completed as per estimate. 

• Part of the scheduling team, balanced scheduling is key to production.

• Ensure vehicles are stored in a compound safely, covered and locked as required. 

• Arranging sublets where required – calibrations, tint, PDR, wheels, alignments, film applications,

• Highlight opportunities for ARP- Advanced Repair planning.

Requirements

Job Related Functional Technical Knowledge: 

• Utilize Mitchell Connect and Audatex software 

• Understand the flow of repair process in the shop 

• In depth understanding of OEM Procedures 

• In depth knowledge of Health and Safety guidelines 

Qualifications, Experience and other requirements:

• Up to date Compliance Training, such as AODA,WHMIS, Worker Health and safety Awareness and Workplace Violence and Harassment) and knowledge of Information Security PIPEDA 

• Utilize Mitchell Connect and Audatex software, ( any other systems need to be added?) 

• 2-3 years of experience working in the automotive and/or collision repair industry

• Valid Class 5 Driver's License 

• Knowledgeable in various Insurance “DRP” practices/guidelines. 

• I-CAR training would be an asset (What type of iCAR training?) 

•  Proficiency in Microsoft Office Suite and other relevant software applications 

• Be professionally dressed and be a great CSN ambassador. 

• Advance repair planning system experience

Benefits

Disclaimer:  This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

At CSN Collision, we’re always looking for passionate, skilled, and dedicated individuals who take pride in their work and want to be part of a collaborative and high-performing team. This posting is part of our ongoing efforts to proactively build a pipeline of talented professionals for future opportunities. If your background and experience align with what we’re looking for, a member of our team will reach out when a suitable opportunity arises.

By applying, you’ll be joining our talent community, giving us the opportunity to connect with you when the timing is right. We appreciate your interest in CSN Collision and look forward to potentially working together in the future.