RQ10138 - Systems Analyst - Senior

Requirements <\/h3>

Experience and Skill Set Requirements: <\/span><\/u><\/b>
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Must Haves: <\/span><\/u><\/b>
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• Familiarity with SQL, Linux ,Windows 2016\/19 server edition, encryptions TLS, SRTP , subnets, vlans, trusted\/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
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  Skill Set Requirements: <\/span><\/u><\/b>
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  Project Management Skills: <\/b>
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  • Experience with gathering and developing requirements in order to create and maintain a detailed project schedule and\/or integrated plan
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  • Project Management experience (as appropriate to the specified experience and level) and use of Project Management software (as appropriate to the specified experience level).
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  • Experience in the development and implementation of project management processes, plans, and communication tools.
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  • An experienced individual with a proven track record for meeting strict deadlines and supporting cross\-functional teams to ensure work on tasks\/milestones remains within time and cost constraints.
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  • Knowledge of OPS Integrated Project Management Framework and Methodology
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  • Experience in managing a vendor compromised of multiple organizations and managing multi\-million\-dollar initiatives
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    Technical Skills: <\/b>
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    • Demonstrated experience with Telephone Implementations (experience implementing Avaya Aura and softphone front end)
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    • Avaya R10: experience with deployment
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    • Demonstrated experience with planning and implementing telephony services and replacing telephony systems in Public Safety environment
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    • Demonstrated knowledge in VOIP deployments, data networks, SIP, Session border controller (SBC)
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    • Demonstrated experience with implementing Telephony in a Contact centre environment, knowledge of future NG911 technical requirements such as encryption, security etc
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    • Demonstrated experience with back end integration
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    • Demonstrated experience on leading a project including technical vendor management, issues management, integration across the multiple vendor solutions such as voice recording (Eventide loggers), Computer Aided Dispatch tools
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    • Knowledge of Avaya Aura System session manger, communication manger, gateways, Komutel, Dell servers, web servers, and some legacy technology, for example PBX, analog trunking
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    • Nice to have:
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    • Experience with Avaya contact centre Environment i.e ACD, CMS (call Management system), agent Id, expert agent selection, split skill, vector\-VDN, skill, hunt group
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    • Familiarity with SQL, Linux ,Windows 2016\/19 <\/span> server edition, encryptions TLS, SRTP , subnets, vlans, trusted\/untrusted zones, DNS, VM(virtual Machines, hyper converge(HCI), IP, active directory (AD), NTP, VPN, remote desktop, PBX, PSTN
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    • Knowledge of PSAP, CAD(computer aided device) Canadian Next Generation 911,ESINet, E911
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      Communications\/Soft Skills: <\/b>
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      • Excellent analytical, problem\-solving and decision\-making skills; verbal and written communication skills; interpersonal and negotiation skills, including issues management
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      • Demonstrated experience preparing and distributing project updates, progress reports to project stakeholder while managing expectations pertaining to scope and timeline constraints.
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      • Demonstrated experience communicating across many functional areas (matrix organization) to actively engage project stakeholders and manage client expectations with diverse interests, technical and non\- technical backgrounds using the appropriate level of political acuity and messaging for the audience
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      • Demonstrated experience identifying and acquiring a mix of skilled technical resources necessary to complete project assignments\/deliverables, including clarifying roles and responsibilities
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        <\/body>
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