Group Administrator

Job Responsibility:

Frontier Lodging Solutions in Calgary aims to provide simple, efficient, and cost-effective workforce and corporate lodging. Located on 17th Avenue, our in-person work environment promotes collaboration and teamwork. With a diverse and talented culture that encourages skill development and professional advancement.

Overview:

We are seeking a Groups Administrator who will be responsible for managing the collection of folios, itineraries, reconciliations of invoices from our accommodation partners and supporting the team on backend reconciliation. This role involves extensive knowledge of excel and problem solving. The ideal candidate will be organized, detail-oriented, and possess experience in customer service and accommodation coordination.

Our department operates Monday through Friday from 9 AM to 9 PM and on weekends/holidays from 11 AM to 7 PM. Shifts will be scheduled within these hours, with schedules provided months in advance. Our standard workweek is 35 hours.

Shifts outside of Monday-Friday, 9 AM-5 PM, will be eligible for remote work, with additional flexibility available for part-time remote arrangements.

Key Responsibilities:

Managing electronic documents in Windows file folder system and web-based database

· Updating reconciled room receipt information in accounting database

· Running itineraries and creating passive bookings

Organizing and prioritizing client and finance requirements

· Working with project lead, coordinating with accounting to ensure processes are followed and invoices maintained.

Collecting hotel room receipts after client check-out

· Reconciling room receipt charges against booking information

· Collaborating with hotel partners to complete investigation of discrepancies

Working efficiently to process high volumes of room receipts and itineraries daily.

Required Skills and Qualifications :

Experience in accommodation coordination, strong customer service, relationship-building skills, comfortable working in Microsoft Office suite, and pride in attention to detail.

Ability to work comfortably in a fast-paced environment, adapt quickly to changing situations, and manage conflicting priorities effectively to ensure customer satisfaction.

Previous experience working in a hotel or relevant hospitality experience.

GDS experience considered an asset.

Why you'll love working at Frontier Lodging Solutions.

This role offers a dynamic and challenging opportunity to set and achieve personal goals, with eligibility for an IATA Card and comprehensive group benefits. Your contributions will be recognized and valued through regular performance and development discussions. You'll play a pivotal role in advancing our mission of simplifying workforce and corporate lodging.

Frontier embraces diverse backgrounds and skills, welcoming passionate individuals who demonstrate potential for success in the role.

To apply, please email your cover letter and resume to View email address on ca.edajobs.com with the subject line APPLICATION: Groups Administrator. While we thank all applicants, only those selected for an interview will be contacted.

Frontier Lodging Solutions is an equal opportunity employer, committed to an inclusive and safe work environment for people of all backgrounds.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Additional pay:

• Bonus pay
• Overtime pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Evening shift
• Monday to Friday
• Overtime
• Weekends as needed

Experience:

• Hotel/Hospitality: 1 year (required)
• GDS: 1 year (preferred)

Language:

• English (required)

Work Location: In person