Professional Conduct Review Consultant

Status: Regular Full-Time
Work Location: Hybrid Vancouver BC (a minimum of 2 days in office)

Who we are

The British Columbia College of Nurses & Midwives (BCCNM) is the college empowered under the Health Professions and Occupations Act to regulate the practice of all licensed practical nurses nurse practitioners registered midwives registered nurses and registered psychiatric nurses in British Columbia. Regulation helps to protect the public by ensuring that professional care or service received by the public is competent ethical and meets the standards that society views as acceptable.
As western Canadas largest health profession regulator we believe a diverse and inclusive team enriches our efforts to protect the public. We welcome applications from all who reflect of the communities we serve and especially encourage Indigenous Peoples and members of equity-seeking groups to apply. We believe diverse perspectives and experiences bring both innovation and better outcomes to the work we do and the decisions we make.

BCCNMs commitment to Indigenous Specific Anti-Racism

BCCNM is committed to working with Indigenous Peoples and health system partners to support Indigenous-specific anti-racist practices in the health system. As the largest health regulator in Western Canada BCCNM has the opportunity to influence the health professionals we regulate as well as the broader health-care system to break the cycle of racism and improve health outcomes for Indigenous Peoples. BCCNM has pledged to become culturally safe and anti-racist and to support the health professionals we regulate to do the same.

What we offer you

We are delighted to be recognized as one of BCs Top Employers. It is more than a badge of honor its a reflection of our people and the purpose that drives us every day. At BCCNM were creating a workplace where flexibility equity growth and connection are not just values theyre part of how we work. Whether its through hybrid work options meaningful employee engagement or our commitment to reconciliation were building something that matters. This honor reflects our unwavering commitment to creating a workplace where people truly thrive.

We promise to provide you with rewarding work that challenges you. You will be part of a passionate team contributing to our important mandate of protecting the public. As a member of the team you can expect to be working in a collaborative team-based environment and treated in a respectful and professional manner.
The expected starting base salary for this position is $125417 $131689 annually depending on a variety of factors including qualifications and experience. Once hired you will progress through a wider salary range over time as you continue to develop job knowledge skills and competencies for the role.

In addition to base salary the college offers a generous vacation and extended benefits package. As an employee you receive 100% employer-paid health and dental benefits. And we contribute to B.C.s Municipal Pension Plan to help you secure your retirement income. Throughout your career with us you will engage in a variety of learning and development. We will support your professional development and cover your professional membership costs. To support you in work and life we provide an employee assistance program and fitness allowance perk. Working with us allows you to enjoy flexible hybrid work. This position is located in Vancouver but youll be able to work remotely up to 3 days a week. Our office is closed for the 11 statutory holidays in B.C. as well as Easter Monday and Boxing Day.

What youll be doing

The Professional Conduct Review Consultant (PCR Consultant) is responsible for investigating complaints about the BC College of Nurses and Midwives (BCCNM) licensees accepted by the Inquiry Committee in accordance with the Health Professions and Occupations Act (HPOA) along with the application of Declaration on the Rights of Indigenous Peoples Act (DRIPA). The Consultant actively participates in the negotiation of restrictions limitations or conditions on registration for licensees on behalf of the Inquiry Committee. The Consultant is also responsible for reporting on the investigation and resolution of complaints concerns or allegations as required under the HPOA DRIPA and the college Bylaws.

The PCR Consultant works with and responds to employers legal counsel the BC Nurses Union (BCNU) licensees the Inquiry Committee HPRB members of the public and other external parties about complaints concerns or allegations.

Key responsibilities include:

1. Investigates complaints concerns or allegations received by the College about current and former licensees in accordance with the Health Professions and Occupations Act (HPOA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and college Bylaws and policies.
2. Prepares reports on investigative findings as a result of an investigation into a complaint concern or allegation about a current or former licensee and presents the report to the Inquiry Committee for its review and consideration.
3. Where possible participates in the negotiation of the resolution of complaints through a consensual complaints resolution process on behalf of BCCNMs Inquiry Committee which could include assisting with the drafting and ratifying of consensual complaint resolution agreements.
4. Collaborates with the Monitoring team to ensure that licensees practicing with conditions limitations or restrictions on their registration are practicing safely and in accordance with any consensual complaint resolution agreement they have signed with the College.
5. Liaises with legal counsel as required to ensure that the PCR program investigations and the consensual complaints resolution process is compliant with the HPOA.
6. Participates in the development and updates of policy and procedures related to the PCR Program.
7. Critically assesses current systems and processes to ensure optimum use of resources towards achieving a fair transparent and efficient PCR Program at BCCNM.
8. In collaboration with other PCR staff members develops reviews and evaluates the quality assurance and quality improvement targets for the PCR Program.
9. Provides information and statistics to BCCNMs Board and other interested parties regarding investigations and complaint resolution as required.
10. Demonstrates a commitment to ongoing learning related to Indigenous cultural safety and humility and supporting organizational actions towards addressing Indigenous-specific racism in BCs health care system
11. Fosters and maintains an organizational culture that promotes mutual respect teamwork and service excellence.

Your education & skills

• MA/MSc in Nursing or Health Care an LL. B or Juris Doctor or equivalent education and experience.
• 7 10 years progressively responsible nursing or equivalent relevant experience.
• Understanding of administrative law processes and/or mediation and negotiation will be given preference
• Direct experience conducting investigations. Knowledge of trauma-informed investigative practice is an asset.
• Specific direct experience investigating and resolving complaints within the health care system that involves Indigenous peoples is highly preferred.
• Demonstrated understanding of diversity inclusion and cultural safety and humility as they apply to investigations regulatory complaints resolution process and health care.
• Ability to make difficult and objective decisions under pressure and with limited information.
• Strong communication skills both written and verbal are required. Strong interpersonal skills and the ability to negotiate and manage conflict are essential to the position.
• Ability to manage an independent complex workload while contributing effectively to the team.
• Ability to develop implement and maintain organizational policies procedures and standards. Demonstrated attention to detail.
• Advanced skills and experience using MS Office MS CRM Dynamics MS SharePoint Webex web browsers and search engines.
• Experience in responding to individuals living with mental health illness and/or substance misuse disorders is an asset.
• If a midwife must hold practicing or non-practicing licensure in good standing with BCCNM. If a nurse must hold practicing licensure in good standing with BCCNM.
• Travel on occasions primarily within BC is a requirement.
• Knowledge of the Health Professions and Occupations Act (HPOA) Declaration on the Rights of Indigenous Peoples Act (DRIPA) and BCCNM bylaws is an asset.
• Knowledge of Canadian colonial impacts on Indigenous people in social and health contexts including social economic political and historical realities impacting Indigenous communities and knowledge of Indigenous-specific anti-racism and accompanying reports (e.g. The Truth & Reconciliation Commissions 94 Calls to Action (2015) the In Plain Sight Report (2020) and Reclaiming Power and Places Calls for Justice (2019)) is an asset.
• Demonstrated understanding of equity diversity inclusion and cultural humility as they apply to health care is an asset.

How to Apply

If you are interested in this position please apply online by 11:59pm on September 20 2026. This opportunity will remain posted until filled; however priority consideration will be given to those who apply by the deadline. To apply and see a full list of our current opportunities or to learn more about working at the BC College of Nurses & Midwives please visit our website at Careers at BCCNM.

Collection Notice

To apply for a job posting you need to create an online account with BCCNM. As part of creating your account and submitting a job application you will be asked to provide personal information.

The BC College of Nurses and Midwives (BCCNM) collects this personal information to create and manage your online account support its recruitment and hiring processes and administer employee records. The legal authority for collecting this information is under section 26 British Columbias Freedom of Information and Protection of Privacy Act . If you have any questions about our privacy management practices please contact our Privacy Office at

Please note :BCCNM no longer requires staff contractors board and committee members and volunteers to provide an attestation of vaccination related to the Covid-19 pandemic.

In the event of a Public Health Order being issued the College is committed to full compliance with all directives and guidelines set forth by the Provincial Health Officer (PHO) to ensure the safety and well-being of our employees and the community partners we work with consistent with the duty of the College to serve and protect the public.

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