Service Agent

Job Information

Job Title: Service Agent

Job Requisition ID: 85469

Organization: Elections Alberta

Location: Edmonton

Full or Part-Time: Full Time/Part-Time (Preference will be given to applicants who are available to work full-time)

Hours of Work: Up to 36.25 hours per week. There may be periods with no or minimal work.

Regular/Temporary: Temporary Wages - the anticipated end date is on or before March 31, 2027.

Scope: Open Competition

Closing Date: Open until filled

Classification: Subsidiary 01B 3625 Administrative Support 2E

Salary: $21.91 per hour plus 11.2% in lieu of holidays and vacation

About Us

Elections Alberta is an independent, non-partisan office of the Legislature. Elections Alberta is responsible for administering provincial elections, by-elections and referenda. Our mission is to serve Albertans as an independent election management body committed to the administration of modern, transparent, and accessible democratic processes that ensure the integrity and enhance the value of Alberta’s electoral system.

Role Responsibilities

The Service Agent is responsible for providing electoral event support services in Elections Alberta’s provincial service centre in Edmonton. This includes document and record reviews, validation, numbering, sorting, and filing, making outbound telephone calls and sending emails to electors to verify information, taking inbound elector inquiry calls, and completing data verification and entry.

This role is essential in supporting key electoral event processes, and requires excellent communication and customer service skills, ability to follow processes in a timely and accurate manner, attention to detail, and teamwork.

There may be several job opportunities available and may start as soon as possible. This posting will remain open until such time as all required positions have been filled.

There are three shifts available as follows:

• 8:15 am to 4:00 pm weekdays
• 3:30 pm to 8:15 pm weekdays
• 8:15 am to 4:00 pm weekends

Preferred shifts and work schedules are not guaranteed. There may be periods with no or minimal work.

This is an in-person role at Elections Alberta’s facilities in Northwest Edmonton.

Qualifications

• High school diploma or directly related experience considered on the basis of one year of experience for one year of education.
• Call centre, service centre, customer service, data entry, administrative, elections, and/or mapping experience would be considered an asset.
• Excellent speaking, listening, and reading communication skills to make and answer phone calls professionally, serve callers, receive and provide information, and interact with colleagues. If English is not your first language, you must provide documentation demonstrating CLB 8 in reading, speaking, and listening.
• Strong computer skills, ability to learn new applications, and use Windows and MS Office applications.
• Ability to follow direction and detailed processes and complete assigned work in a timely and efficient manner with a high degree of accuracy and attention to detail.
• Maintain confidentiality and appropriate controls working with personal information.
• Ability to work independently and in a team environment, following directions and accepting constructive coaching and feedback.
• Must be prepared and able to act as a non-partisan representative of Elections Alberta.
• Ability to speak languages other than English would be considered an asset.
• Ability to lift up to 15 lbs
• This position is in-person at Elections Alberta’s facilities in Northwest Edmonton. Candidates must be able to commute to the office for their shifts.
• Preference will be given to applicants who are available to work full-time.

How to Apply

Candidates are required to apply for a job online. Please visit Job Application Resources for more information.

Please note, your application must include the following:

• A cover letter is required. Applications without a cover letter will not be considered. In your cover letter, please briefly summarize your relevant experience and expertise, pertinent strengths and skills, and your reasons for interest in the position.
• If English is not your first language, please submit documentation demonstrating a minimum CLBB 8 level in reading, speaking, and listening.

Please combine your cover letter and resume into one file. Save and submit the file using the following naming convention:

• “First Name Last Name, 85469”

Applications without required documentation will not be considered.

Notes

This position is exempt from the Alberta Union of Provincial Employees (AUPE). Final Candidates will be required to undergo a Police Information Check.

We thank all applicants for their interest. Applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected for interviews will be contacted. This competition may be used to fill future vacancies.