Material and Logistics Coordinator - Customer Service

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

• Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
• Solve the world’s most significant problems – Be part of exciting and innovative projects.
• Engaging, challenging, and fast evolving, cutting edge technological environment.
• Opportunities to advance your career and mentorship programs on a local and global scale.
• Competitive total rewards package.
• Profit sharing available.
• Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
• Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 
• Participate in our celebrations, social events and offsite business events.
• Opportunities to contribute your innovative ideas and get paid for them!
• Employee perks and discounts.
• Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2022, Canada’s Top Employers for Young People 2022 and Greater Toronto's Top Employers 2022.

Position Overview:

We are looking for a Material and Logistics Coordinator to add to our Mobility Customer Service – VIA Rail - Toronto Team (on-site position). The right person will be highly organized, have a great attention to detail and excellent communication and follow-up skills. The candidate will be responsible for spare parts planning and ordering, assists in process development and continuous improvement activities, and operations support. The successful candidate will have demonstrated the ability to succeed in a fast paced, fluid environment, while ensuring that project initiatives are met. This person will assist the engineering and planning group in material-related issues and perform warehouse activities at the customers project site.

What will you do?

• Ensure safe working environment
• Plan overall material activities including system stocking levels to ensure required material is on hand when required for all material requests.
• Apply forecasting methodologies to ensure material availability.
• Analyze material consumption and recommend appropriate actions.
• Collaborate with adjacent functional areas to ensure adequate material movements.
• Assist with material identification/validation for maintenance activities.
• Manage transportation budget and costs for the project.
• Verify and maintain stock documents.
• Manage inventory cycle count activities of material at locations, working with customers labor to perform.
• Conduct physical inventory audits.
• Coordinate material returns to vendors for repair or replacement.
• If required and permitted, deliver parts to their respective areas.
• Participate in material and logistics working groups for all project requirements.
• Interface with customer for site related material issues
• Coordinate with Siemens Central Material Planning and Siemens Central Warehouse for continued flow of standard fulfillment, emergency material needs and other material/logistics requirements
• Manage performance metrics for site, including but not limited to impact of material availability to fleet availability
• Ensure that defective core material is processed in a timely fashion, support Maintenance Planners for material support issues.
• Produce daily reports for defined material status, evaluates and takes appropriate action.
• Participate in the creation of new project requirement and process documents and monitor their progress
• Perform transactions in SAP/CMMIS/Salesforce/SharePoint as required.
• Communicate shipment progress/movement and other equipment related matters in a consistent and timely manner.
• Maintain shipping policies and procedures.
• Other responsibilities as assigned.

What will you need to succeed?

• Minimum required education: High School diploma, or GED required; College degree preferred.
• Required experience: 3-5 years of professional experience in a logistics coordination and material management experience preferred.
• ERP and/or MRP system knowledge and experience (SAP/CMMIS)
• Strong experience in various MS Office applications (Excel, Access, PPT, Word, TEAM’s, Power BI, etc.)
• Required travel: Approx. 10%
• Other Requirements:
  • Excellent customer service skills.
  • Excellent verbal and written communication skills in English.
  • Working knowledge of French desired.
  • The ability to work in a team-oriented environment while maintaining an individual workload.
  • The ability to perform job duties with a sense of urgency.

Preferred Knowledge/Skills, Education, and Experience:

• The preferred candidate will have experience in the railway industry or corresponding experience in a related field.
• Experience in managing conflicting metrics such as transportation cost and material availability for example
• Familiarity with LEAN and Six Sigma concepts

Salary is commensurate with experience, and ranges between $ 75,000 CAD - $ 80,000 CAD, excluding bonus and benefits. In addition to base salary, this role includes eligibility for an annual discretionary bonus based on Company performance metrics. 

About us.

We share our ideas and champion the people behind them.

Siemens Mobility is a separately managed company of Siemens AG. As a leader in transport solutions for more than 175 years, Siemens Mobility is constantly innovating its portfolio. Its core areas include rolling stock, rail automation and electrification, a comprehensive software portfolio, turnkey systems as well as related services. With digital products and solutions, Siemens Mobility is enabling mobility operators worldwide to make infrastructure intelligent, increase value sustainably over the entire lifecycle, enhance passenger experience and guarantee availability. In fiscal year 2022, which ended on September 30, 2022, Siemens Mobility posted revenue of €9.7 billion and had around 38,200 employees worldwide. Further information is available at:

In Canada, Siemens Mobility has been providing solutions to the transportation industry for more than 40 years, including railway infrastructure maintenance services on the rail networks in Quebec and Ontario, light rail vehicles in Edmonton and Calgary, trainsets delivered to VIA Rail Canada, new trainsets for Ontario Northland that will bring back Northeastern passenger rail to Ontario that are expected to be delivered in 2026, an order for locomotives for Montreal’s exo and the rail electrification and overall system maintenance of the light rail transit network in Kitchener-Waterloo. Our footprint also includes dispatching services operated from Dorval, Québec, to more than 25 railways across Canada covering over 3,400 miles of track.

Today, Siemens Mobility provides customers with full-service capabilities for the entire life cycle of their projects to help evolve our growing cities while supporting Canada’s sustainability goals.

To learn more about Siemens Mobility, visit our website at  Siemens Mobility | Canada | Siemens Mobility Canada