Facilitator

About GardaWorld

The Airport Needs You | Facilitator | YUL | Montreal

Every positive travel experience starts with caring and dedicated people. Behind every safe and accessible journey is a team committed to supporting travellers with empathy, professionalism, and care. At GardaWorld, we are currently looking for Facilitators to support passenger s at YUL Airport in Montreal.

If you enjoy helping others, thrive in dynamic environments, and want to make a real difference every day, this opportunity is for you.

What GardaWorld Brings to You as a {title}

• Paid training and ongoing development opportunities

• Opportunity to grow in a dynamic airport environment

• Development of valuable skills in customer service, accessibility, and public interaction

• Inclusive, diverse, and collaborative work environment

What Your Days Will Look Like

• Deliver exceptional customer service to passengers

• Support travellers with special needs, including mobility, hearing, or visual assistance

• Guide passengers through the screening process when needed

• Clearly explain screening procedures and available options

• Assist passengers with personal belongings, medical devices, and sensitive items

• Provide communication tools adapted to visually impaired passengers

• Collaborate closely with screening officers and airport stakeholders

• Proactively identify passengers who may require additional support

• Stay informed on accessibility initiatives, including the Sunflower Lanyard program

What We're Looking For

• Post-secondary education or equivalent experience

• 1 to 3 years of customer service experience

• Strong empathy, active listening, and interpersonal skills

• Bilingualism (English and French) is required to effectively serve an international clientele 

• Ability to adapt to different customer needs and provide appropriate solutions

• Ability to assist passengers with reduced mobility

• Ability to stand and walk for extended periods

• Ability to work on-site at YUL in Montreal

No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.

Vacancy Status: This posting is for a position that is currently vacant within the organization.

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