Agent au soutien/Support Agent

Thomson Reuters Corp.

Toronto, ON

# Agent au soutien/Support AgentApply: Remote: Canada, Montreal, Quebec: Full time: Posted Today: End Date: November 30, 2026 (30+ days left to apply): JREQ204564Job Description:**T CHES ET RESPONSABILITÉS:*** Assurer le soutien de logiciel par téléphone et courriel pour notre gamme de logiciels d’impôts* Appliquer les directives et procédures de l’entreprise pour résoudre les problèmes rencontrés habituellement par les clients* Enregistrer les requêtes des clients* Participer au contrôle de qualité de nos logiciels* Identifier et enregistrer les problèmes récurrents rencontrés par les clients* Faire preuve d’écoute afin de prévenir d’éventuels échanges tendus avec la clientèle* **Le travail se fait à 100% à partir de votre domicile** **Key Responsibilities:****QUALIFICATIONS REQUISES:** * **Bilinguisme (Français et Anglais) est un atout, notre clientèle étant en partie hors-Québec*** Disponibilité à effectuer des heures supplémentaires* Disponibilité à travailler les fins de semaine en saison d’impôts* Être polyvalent* Savoir travailler en équipe,* Grandes capacités d’organisation et de gestion des priorités* Faire preuve d’efficacité même sous pression* Excellentes capacités à communiquer tant à l'oral qu'à l'écrit* Proposer des solutions innovantes pour résoudre les problèmes* Avoir le désir d’apprendre de nouveaux produits en fonction des besoins de la clientèle **EXIGENCES:*** Minimum de 1 an d’expérience pertinente dans le domaine du service à la clientèle* Baccalauréat ou expérience équivalente **ATOUTS:*** Diplôme universitaire en fiscalité ou autre domaine pertinent (comptabilité, finance, gestion, administration)* Bonne connaissance du cycle comptable et/ou expérience dans un bureau comptable* Diplôme des cours d’impôt de H&R Block* Intérêt pour les impôts ou la fiscalité* Connaissance en matière d’impôts sur le revenu des sociétés (T2/CO-17) et/ou fiducie (T3/TP-646) ----------------------------------------------------------------------------------- **DUTIES AND RESPONSIBILITIES:*** Provide support to clients by telephone and email for our various tax software* Apply company policy and procedures to resolve customer issues* Log requests from clients with respect to the issues they encounter* Participate in software quality control testing* Identify and log issues reported by clients* Apply active listening skills to diffuse a potentially tense customer interaction* **Work will be performed 100% from home** **Required Qualifications:** **EDUCATION AND/OR EXPERIENCE:*** Minimum of 1 year of relevant work experience in customer service* Bachelor’s Degree or equivalent experience **ASSETS:*** University degree in taxation or related field (accounting, finance, administration)* H&R Block tax course graduate* Good knowledge of the accounting cycle and/or experience in an accounting office* Interest for taxation **Preferred Qualifications:*** **Bilingualism (French and English) is an asset** + Demonstrated ability to work collaboratively and cross-functionally + Strong time management skills and ability to manage multiple priorities + Ability to perform well under pressure + Good communication (verbal & written) + Strong problem-solving abilities + Ability to generate innovative approaches and solutions to problems + Team player with a flexible attitude and approach + Willingness to learn additional products and services as needed to meet client demands#LI-D2E**What’s in it For You?*** **Flexibility & Work-Life Balance:** Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.* **Career Development and Growth:** By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.* **Industry Competitive Benefits:** We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.* **Culture:** Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.* **Social Impact:** Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.* **Making a Real-World Impact:** We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.**About Us**Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.Learn more on how to protect yourself from fraudulent job postings here.
J-18808-Ljbffr

Apply

Vacancy posted 21 hours ago

Similar jobs that could be interesting for youBased on the Agent au soutien/Support Agent in Toronto, ON vacancy

Analyste en soutien des infrastructures technologiques
...TEHORA est présentement à la recherche d’ un(e) analyste en soutien des infrastructures technologiques p our assurer le support technique aux utilisateurs et équipes de la Ville de Québec. La personne retenue sera le point de contact pour résoudre les incidents et améliorer...
Suggested
Hourly pay
Full time
Contract work
Apprenticeship
Remote work
Flexible hours
TEHORA
Toronto, ON
more than 2 months ago
Analyste en soutien aux utilisateurs intermédiaire
...TEHORA est présentement à la recherche d’un(e) analyste en soutien aux utilisateurs intermédiaire pour fournir un support technique aux utilisateurs et contribuer à la résolution des incidents informatiques Sans être exhaustifs, voici les services et livrables que devra...
Suggested
Hourly pay
Full time
Contract work
Apprenticeship
Remote work
Flexible hours
TEHORA
Toronto, ON
more than 2 months ago
Analyste en soutien des infrastructures technologiques intermédiaire
...TEHORA est présentement à la recherche d’un(e) analyste en soutien des infrastructures technologiques intermédiaire Sans être exhaustifs... ...livrables que devra fournir la personne retenue : Assurer le support technique des infrastructures; Diagnostiquer les incidents;...
Suggested
Hourly pay
Full time
Contract work
Apprenticeship
Remote work
Flexible hours
TEHORA
Toronto, ON
more than 2 months ago
Software Engineer (AI Agents)
$130k - $155k per year
...AI at Fluent has moved from pilots to production: a service desk agent that closes tickets without a human touch, a pipeline that cut modeled... ...get productive there quickly. You are comfortable sitting with a support lead or an account manager, understanding how they actually work,...
Suggested
Full time
Work at office
Remote work
Fluent, LLC
Toronto, ON
2 days ago
Allstate Sales Agent
...recently, device and identity protection. Become an Allstate Sales Agent: Your Next Big Opportunity Are you a driven, self-motivated... ...your skills and help you dominate your market. Marketing Support: Access dedicated marketing resources to amplify your efforts and...
Suggested
Full time
Immediate start
Flexible hours
Allstate
Toronto, ON
2 days ago
Software Engineer, Agent
...About us Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The... ...and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and...
Full time
Flexible hours
sierra
Toronto, ON
1 day ago
Real Estate Agent
...Type: Full-time | Part-time | Commission-based Experience Level: New Agents, Experienced Agents, or Those Planning to Become Licensed Grow your real estate career with powerful tools, proven support, and a trusted brand recognized nationwide. Whether you're newly...
Full time
Part time
Local area
Shift work
Royal LePage Real Estate
Toronto, ON
4 days ago
Remote International Sales Specialist
$100k per year
Some of the best sales conversations Ive had didnt feel like selling. Someone told me what they wanted their life to look like and I asked what was stopping them. About us Your Liberating Journey is an international growing business dedicated to leadership development personal...
Long term contract
Full time
For contractors
Remote work
10 hours per week
Flexible hours
Day shift
Your Liberating Journey
Toronto, ON
21 hours ago
Dedicated Support Engineer - Toronto
...nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and... ...and clear ownership during critical moments. We use automation, agents, and our own technology to help build the future of technical...
Full time
Internship
Work at office
Immediate start
Remote work
OpenAI
Toronto, ON
1 day ago
Bilingual Agent Case Manager
$60k - $63k per year
...and possibility. We are searching for an experienced, Bilingual Agent Case Manager candidate to join our team and contribute to the... ...providing the client with insurance benefits and claim information. · Support new and existing claimants with claim filing process, required...
Full time
Work at office
Local area
Remote work
Shift work
Redion
Toronto, ON
3 days ago
AI Support Engineer - Toronto
...nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and... ...elevate the customer experience, while leveraging automation, agents, and our own AI technology to transform how support operates at...
Full time
Internship
Work at office
Remote work
OpenAI
Toronto, ON
1 day ago
Agent, National Sales
$44k - $45k per year
...and insolvency management solutions for Canadian Lenders. Role: Agent, National Sales Location: Etobicoke, ON Role Summary: The... ...(SLA’s). This individual will work independently while providing support to their manager. The Agent, National Sales will need to maintain...
AutoTrader.ca
Toronto, ON
19 days ago
Methods Change Management Agent
$26 - $43 per hour
...our team in Calgary. Reporting to the Lead, Methods, the Methods Change Management Agent will manage and execute complex Engineering Change Notices (ECNs) in our ERP System for DHC to support various aircraft programs and developmental activities. Responsibilities Create...
Hourly pay
Permanent employment
Monday to friday
AAA Canada
Toronto, ON
4 days ago
Leasing Agent - Real Estate
...Magazine and is currently managing over 18 million square feet with a value of over $3.5B. We are currently seeking a Leasing Agent to join our team in Toronto. The Leasing Agent is responsible for the leasing administration of a portfolio of properties for our client...
Full time
Contract work
Work at office
Weekend work
Afternoon shift
Weekday work
Tribe Management inc
Toronto, ON
5 days ago
Virtual Sales Agent
...Virtual Sales Agent Task Buddie is growing quickly, and we’re looking for driven Sales Agents to join our team. In this role, you’ll play a key part in fueling our growth in developing new business opportunities, connecting with potential clients, and setting up qualified...
Full time
Remote work
Virtual Task Buddie
Toronto, ON
6 days ago
Trainee Customer Care Agent
$36k - $60k per year
...to our UK operations. We are seeking a Trainee Customer Care Agent who is enthusiastic about providing exceptional customer service... ...to insurance or looking to level up, we provide the training and support to help you excel. Strong communication skills: You’re confident...
Long term contract
Traineeship
Internship
Neilson Financial Services
Toronto, ON
11 days ago
Field Support - Recreational Sports
$19 - $22 per hour
...The Field Support position is responsible for maintaining the safety, cleanliness, and operational readiness of all facilities while supporting the day-to-day operations of recreational programs, leagues, camps, and special events. This role ensures fields, equipment, and...
Seasonal work
Flexible hours
Afternoon shift
Community Sports Partners
Toronto, ON
3 days ago
Night Guest Services Agent - Part time
...what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process... ..., and providing welcome materials or bell service assistance Support efficient check-out: Process guest departures by verifying...
Part time
Local area
Night shift
Weekend work
Hilton
Toronto, ON
3 days ago
Associé(e) principal(e) / Agent(e) principal(e), Impact du développement
$74.3k - $99.06k per year
...à apporter des changements positifs sur les marchés émergents ? Nous recherchons un(e) Associé(e) principal(e), Impact ou d’un(e) agent(e), Climat et impact ! Rejoignez FinDev Canada, l’institution financière de développement du Canada ! Nous travaillons avec et par...
Permanent employment
Full time
Contract work
Apprenticeship
Work at office
Worldwide
Day shift
FinDev Canada
Toronto, ON
18 days ago
Support Specialist
...About The Role The Support Specialist will focus on guiding LEAP clients (customers) on various use and installation-related questions. The ideal candidate will understand client needs related to particular product use and how to maintain clear product records during any...
Full time
Work at office
Work from home
LEAP Legal Software
Toronto, ON
a month ago
Forward Deployed Engineer (AI Agent)
...here, and it's at Cresta. About the role: At Cresta, the AI Agent team is on a mission to create state-of-the-art AI Agents that solve... ...seamlessly with external systems, and offer hands-on technical support to ensure successful deployments. This position requires strong engineering...
Full time
Work at office
Local area
Remote work
Work from home
Home office
Cresta Intelligence
Toronto, ON
6 days ago
Product Support Specialist
...heart of our operation, you’ll provide a great customer experience when dealing with cases, and contribute to a multi-award winning support team, recognised for its best in industry customer service. Proactively Monitor Customer Health: Work with our engineering and customer...
Full time
Pigment
Toronto, ON
1 day ago
Personal Support Worker
$22 - $26 per hour
...The Acute Care Transitions Program ensures seamless, compassionate care as patients move from hospital to home. Designed to support both patients and their families, the program connects individuals with community-based healthcare providers, social support services, primary...
Hourly pay
Remplacement
Full time
Contract work
Weekend work
Afternoon shift
Toronto, ON
2 days ago
Senior Product Manager - AI Agents
...team of over 300 in the USA, Australia, UK, Canada and New Zealand. THE PURPOSE OF YOUR ROLE As Senior Product Manager – AI Agents, you will own and set the vision for Actionstep's agent roadmap. You will take AI agents from concept to production (0→1), defining where...
Long term contract
Full time
Temporary work
Internship
Remote work
Flexible hours
Actionstep
Toronto, ON
5 days ago
Account Support Representative
$45k - $66k per year
Job Responsibility: The Account Support Rep provides day-to- day account interaction and order processing services for the customer and will provide for moderately complex inquiries. The role manages account operations for assigned account including executing product and services...
Permanent employment
Full time
Contract work
Work at office
1 day per week
Compucom
Toronto, ON
2 days ago
Customer Support Specialist
...Staffmax is seeking a friendly, solutions-focused Customer Support Specialist to join our client’s team on a 6-month contract. In this role, you'll be the voice of the company, helping customers with their questions and concerns while delivering a positive and professional...
Contract work
Temporary work
Staffmax Staffing & Recruiting
Toronto, ON
4 days ago
home support worker
$21 per hour
Overview Languages English Education ~ No degree, certificate or diploma Experience Experience an asset On site Work must be completed at the physical location. There is no option to work remotely. Work setting ~ Work in employer's/client...
Permanent employment
Full time
Kishor Thanawala and Sheela Thanawala
Toronto, ON
5 days ago
Personal Support Worker
...We are currently hiring Part Time / Full Time, Day and/or Evening Personal Support Workers (PSW) for Community Care and Respite Shifts in Toronto West, Downtown and East York Drive Your Career Forward with Us – We'll Cover Your Mileage and Travel Time $1500 sign on bonus...
Hourly pay
Remplacement
Full time
Part time
Relocation package
Shift work
Weekend work
Afternoon shift
Toronto, ON
3 days ago
Consulting Sales Support Specialist
...services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners - in the car, at home... ...entire audio universe. How you'll make an impact: The Sales Support Specialist is a key contributor on the SiriusXM Media's Client Services...
Full time
Local area
Work from home
Shift work
Sirius XM
Toronto, ON
6 days ago
Instructional Support Administrator
$62.83k - $80.35k per year
...Director, Administration and Finance and under the supervision of the Undergraduate Program Manager, the Undergraduate Instructional Support Administrator works collaboratively with the Undergraduate team to provide administrative support for students and faculty in the Department...
Full time
Work at office
Local area
University of Toronto
Toronto, ON
6 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Agent au soutien/Support Agent. Be the first to apply!