Account Support Representative

Job Responsibility: The Account Support Rep provides day-to- day account interaction and order processing services for the customer and will provide for moderately complex inquiries. The role manages account operations for assigned account including executing product and services contract provisions. The Account Support Rep will act as a focal point and monitor customer problems and orders to ensure they are handled as effectively and efficiently as possible. Hybrid role -Must be able to be onsite once per week or as needed in the Mississauga Compucom office Responsibilities :

• Provide order processing and manage account operations for assigned accounts including but not limited to managing Salesforce queue, requesting SKU creation, handling RMA and CRB requests, responding to basic customer inquiries, and providing open order management while reviewing for accuracy and ensuring all required actions are taken.
• Assist with Marketplace Portal set up and continuous maintenance per customer requirements.
• Maintain constant communication with the account team and other ASRs as needed to ensure smooth flow of end-to-end customer operations.
• Manage incoming/outgoing calls as per customer specific or team requirements.
• Assist account teams with set up and transition of new customer onboardings and with the creation and maintenance of department/branch standard operating procedures.
• Support deal registration for new product deal with new or existing customers and provide maintenance of bid pricing letters with OEMs for assigned accounts.
• Provide quotes directly to customers or account teams for both EUC and AT equipment, identifying upselling opportunities for the items that are being quoted.
• Work closely with AR/Collections in various areas such as solving billing and collection issues, performing root cause analysis, identifying special billing requirements, and involving required teams to set up the specific process needed by the customer.
• Manage product forecasting requests and inventory management with vendors to minimize aged inventory.
• Assist sales team with custom reporting and more complex quote requests.
• Other projects and assignments may result and be assigned to accommodate the changing needs of the department and the company.

Basic Qualifications:

• Bachelor's Degree or equivalent experience in Business Administration, Purchasing or related field.
• 3+ years of related experience in sales operations, business analysis, process improvement, and/or program/project management.
• Experience interfacing with senior level executives, customers, and vendors.
• In-depth knowledge of company operations, tact, and excellent communication skills.
• Proven ability to work and interact in a fast-paced environment and solid level of comfort with muli-tasking.
• Excellent analytical, reporting, data manipulation, and business intelligence skills.
• Ability to provide leadership and direction to peers in Account Support team as well as other departments.
• Proficiency in Excel, PowerPoint, and other Microsoft Office applications.
• Advanced knowledge of Salesforce.com or similar CRM system.
• Comprehensive spoken and written English.
• Comprehensive spoken and written French if applicable.

Preferred Qualifications:

• Knowledge of DIMS, .NET, XCP and other internal tools.
• Understanding of Sales for End user computing and Data center products, including promotions, manufacturer programs, distribution.
• Experience in product support industry.
• Proven experience delivery quantitative metrics in a business context.
• Advanced knowledge of Salesforce.com or similar CRM system.

Wage Range : The annual starting salary for this position is between $45,000-66,000 CAD annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Other Compensation : This position is also eligible for incentive compensation in accordance with the terms of the applicable Company plan. Benefits : Compucom offers a comprehensive benefits package that includes Medical, Dental, Vision, Life and AD&D Insurance, Disability Protection, and Retirement Plan. Providing great benefits to you and your family is just one more way Compucom takes care of the people who make our company great! Insurance coverage begins after 90 days of regular, full-time employment. The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Expiration Date : This posting is anticipated to remain open until August 3rd 2025 Equal Employment Opportunity : Compucom is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.