Relationship Manager III, Business Banking (Saskatoon)

Work Location: Saskatoon, Saskatchewan, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $92,100 - $130,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Our compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they evolve in their role. The base pay actually offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to discuss compensation with your recruiter for more specific details.

Job Description

The Relationship Manager is accountable for delivering a superior customer experience while driving profitable business growth, in line with business strategy. The role builds new relationships and deepens existing customer relationships for both credit and non-credit products/services, develops a shadow portfolio of target businesses, and works closely with internal and external subject matter experts or lending advisory groups.

CUSTOMER

• Continuously deliver exceptional customer service at every interaction and execute plans to improve the customer experience.
• Lead all aspects of relationship management for an assigned portfolio.
• Act as a confident business banker, meeting customer needs with creative products and solutions.
• Use sales platforms to understand customers’ target needs, industries, and markets.
• Grasp customers’ operating environment and structure financing, cash management, and overall business needs to add value.
• Maintain deep expert knowledge of the market, customers, and broader economic factors.
• Develop and maintain centre of influence strategies and relationships.
• Identify referral opportunities to internal Bank partners that meet customer needs.
• Enhance the TDBG brand by participating in networking events.

SHAREHOLDER

• Develop and implement sales strategies to attract, acquire, and retain customers and business development opportunities, increasing profitability while aligning with risk profile.
• Build new relationships and deepen existing ones by following the Business Banking Relationship Methodology (BBRM).
• Promote and offer the full suite of products, services, and banking capabilities.
• Meet or exceed business targets.
• Negotiate to maximize profitability of relationships within customers’ risk profile.
• Contribute to credit applications with high-quality risk assessment, credit structure, due diligence, and presentation.
• Oversee account management to ensure monitoring and adherence to guidelines and limits.
• Understand market and industry within the portfolio to provide value-added service while mitigating risk.
• Refer to other business partners inside Business Banking and across TDBG; respond to reciprocal referrals.
• Protect the organization’s interests by managing risks and escalating non-standard, high-risk transactions as necessary.
• Ensure compliance with regulatory and operational risk requirements.
• Assume responsibility to minimize operational and regulatory risk through compliance with the Bank and industry Code of Conduct.
• Develop productive relationships with external partners to identify new business opportunities.

EMPLOYEE / TEAM

• Participate fully as a member of the team, supporting a positive work environment that promotes service, quality, innovation, and teamwork, and ensure timely communication of issues.
• Provide thought leadership or industry knowledge for one’s expertise area and participate in knowledge transfer within the team and business unit.
• Stay current on emerging trends and grow knowledge of the business, related tools, and techniques.
• Participate in personal performance management, development activities, and cross-training within the team.
• Keep others informed about project status, progress, or other relevant day-to-day information.
• Provide mentorship by sharing knowledge and best practices.
• Lead, motivate, and develop relationships with internal and external business partners to create productive working relationships.
• Contribute to a fair, positive, and equitable environment that supports a diverse workforce.
• Act as a brand ambassador for your business area or function, internally or externally.

BREADTH & DEPTH

• Expert-level professional role primarily accountable for originating new customer business and managing relationships in the Commercial Business segment.
• Manage a portfolio aligned with the business sales model, characterized by moderate to high cash management, deposit, and credit complexity requirements.
• Interpret and analyze customer financial statements with deep credit acumen.
• Identify cross-business referral opportunities.
• Anticipate, identify, and interpret market trends, applying this knowledge to serve customer needs.
• Resolve moderate to high complexity problems and recommend new product and service solutions.
• Possess expert-level knowledge of products, sales, services, credit management practices, procedures, methods, and operating standards to drive business performance.
• Work autonomously as the lead, coaching and guiding members within your area of expertise.
• Execute, and support others in, complex account management processes, structuring customized solutions and advice.
• Guide and influence customers and stakeholders, converting information to compelling business context and advice at senior levels.
• Compile and interpret market intelligence to assist senior management with strategic direction for the business unit.
• Generally report to the Senior Manager Commercial Sales.

EXPERIENCE & EDUCATION

• Undergraduate or graduate degree.
• 7+ years of relevant experience.

WHO WE ARE

TD is one of the world’s leading global financial institutions and the fifth largest bank in North America by branches. We strive to make every interaction, product, and experience human and simple for over 27 million households and businesses in Canada, the United States, and worldwide. TD’s team of over 95,000 colleagues fosters deeper relationships, disciplined execution, and a faster banking experience. TD is deeply committed to client experience leadership and values that all colleagues are client-facing, regardless of location.

OUR TOTAL REWARDS PACKAGE

Our Total Rewards package includes a base salary, variable compensation, and key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more:

ADDITIONAL INFORMATION

We’re delighted you’re considering building a career with TD. With regular development conversations, training programs, and a competitive benefits plan, we are committed to supporting colleagues to thrive at work and at home.

This job prospect is subject to provincial regulation for employment purposes, and each province or territory in Canada may have its own regulations or requirements.

COLEAGUE DEVELOPMENT

If you’re interested in a specific career path or are looking to build certain skills, we help you succeed. You will have regular career, development, and performance conversations with your manager, access an online learning platform, and various mentoring programs to unlock future opportunities. We are passionate about helping clients and building lasting relationships, and you can grow your expertise to make a meaningful impact.

TRAINING & ONBOARDING

We will provide training and onboarding sessions to ensure you have everything you need to succeed in your new role.

INTERVIEW PROCESS

We’ll reach out to candidates of interest to schedule an interview and do our best to communicate outcomes to all applicants by email or phone call.

ACCOMMODATION

Your accessibility is important to us. Let us know if you would like accommodations, such as accessible meeting rooms or captioning for virtual interviews, to help remove barriers so you can participate throughout the interview process.

LANGUAGE REQUIREMENT (QUEBEC ONLY)

Sans Objet

EEO STATEMENT

Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability, and genetic information.