Solution Architect (Kroll & Sage)

Position Type: Full Time

Department: Technology

Work Location: Markham, ON

Work Arrangement: Hybrid

Work Hours: Monday to Friday - standard business hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in‑house creative agency, and experienced, cross‑functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Why we love working here

• We are 100% Canadian with locations across the country
• State‑of‑the‑art facilities to provide high‑quality products and services
• The opportunity to be a part of a winning, high‑performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work‑life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High‑growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry‑leading, in‑house corporate training offered throughout the year

The Opportunity

The Solution Architect, Third‑Party Applications is responsible for the end‑to‑end architecture, integration, and lifecycle management of the organization’s third‑party enterprise platforms, with primary focus on Sage (ERP / financial management) and Kroll (pharmacy management). This role serves as the technical authority on how these vendor platforms are configured, extended, and integrated into the broader application landscape to deliver measurable business outcomes.

Working closely with business stakeholders, vendors, and internal delivery teams, the Solution Architect designs scalable solutions, governs configuration and customization decisions, and ensures integrations with surrounding systems (CRM, data warehouse, identity, document management) are secure, performant, and maintainable. Success in this role means our third‑party platforms are stable, well‑integrated, upgrade‑ready, and continuously aligned to evolving business needs.

A Day in the Life (What you will do here)

Platform Architecture & Design (Sage and Kroll)

• Own the end‑to‑end solution architecture for Sage (ERP / financial management) and Kroll (risk, compliance, and investigations), including module selection, configuration strategy, customization boundaries, and extensibility patterns.
• Translate business requirements into target‑state designs that maximize use of out‑of‑the‑box vendor functionality and minimize custom code, technical debt, and upgrade risk.
• Produce and maintain solution design artifacts; architecture diagrams, data models, integration maps, configuration specs, and decision records for Sage, Kroll, and adjacent third‑party applications.
• Evaluate new modules, add‑ons, and adjacent third‑party SaaS tools against business needs, total cost of ownership, and fit with the existing application ecosystem.
• Define non‑functional requirements (availability, performance, scalability, recoverability) for third‑party platforms and validate that vendor and internal designs meet them.

Integration & Data Architecture

• Design and oversee integrations between Sage, Kroll, and surrounding systems (CRM, HRIS, data warehouse, identity provider, document management, reporting/BI) using APIs, middleware, and event‑driven patterns.
• Define canonical data models and master data flows across third‑party platforms, ensuring consistent customer, vendor, employee, matter, and financial records across systems.
• Establish standards and reusable patterns for authentication (SSO/SAML/OAuth), error handling, retries, and observability across third‑party integrations.
• Lead data migration and conversion strategies for Sage and Kroll implementations, upgrades, and consolidations, including extraction, cleansing, transformation, and validation.
• Partner with the data and analytics team to expose Sage and Kroll data into enterprise reporting and BI in a governed, performant way.

Vendor, Lifecycle & Upgrade Management

• Serve as the primary technical point of contact with Sage, Kroll, and other third‑party vendors and implementation partners, holding them accountable to roadmaps, SLAs, and quality standards.
• Maintain a forward‑looking roadmap for Sage and Kroll covering version upgrades, module adoption, deprecations, and migration to vendor cloud offerings where appropriate.
• Plan and lead upgrades, patches, and environment refreshes, including impact assessment of customizations, integrations, and reports against new vendor releases.
• Drive license optimization, contract reviews, and renewal strategy in partnership with procurement and finance, ensuring the organization gets full value from vendor agreements.

Governance, Security & Stakeholder Partnership

• Establish architectural standards, design review processes, and decision records for third‑party applications, ensuring consistency with enterprise architecture principles.
• Partner with information security, risk, and compliance teams to ensure Sage, Kroll, and related platforms meet data protection, access control, audit, and regulatory requirements.
• Act as a trusted advisor to Finance, Risk/Compliance, and other business stakeholders, translating their needs into pragmatic third‑party platform solutions.
• Provide technical leadership and mentoring to analysts, administrators, developers, and integration engineers working on third‑party platforms.
• Support incident response and root‑cause analysis for production issues impacting Sage, Kroll, and their integrations, driving durable fixes and preventive measures.
• Communicate complex technical concepts clearly to non‑technical stakeholders, including trade‑offs between configuration, customization, and integration approaches.
• Other duties as assigned by your manager

What you need to ensure you are set up for success

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree a plus.
• 8+ years of progressive experience in solution architecture, application architecture, or senior technical roles delivering enterprise software.
• 5+ years of hands‑on experience implementing, configuring, integrating, and supporting Sage (e.g., Sage Intacct, Sage 300, Sage X3, or Sage 100/200) in a production environment.
• Demonstrated experience designing and supporting Kroll platforms (e.g., Kroll compliance, due diligence, investigations, or cyber risk solutions) and integrating them with enterprise systems.
• Strong command of integration architecture, including REST/SOAP APIs, webhooks, ETL/ELT, message queues, and middleware/iPaaS tools (e.g., MuleSoft, Boomi, Azure Integration Services, Workato).
• Solid working knowledge of relational databases, SQL, and data modeling, with the ability to reason about performance and data quality across third‑party schemas.
• Familiarity with identity and access management standards (SSO, SAML, OAuth/OIDC) and applying them to third‑party SaaS and on‑premise applications.
• Working understanding of information security, data privacy, and compliance requirements relevant to financial and risk/compliance systems (e.g., SOX, GDPR, SOC 2).
• Strong stakeholder management and communication skills, with the ability to influence both technical teams and business leaders.
• Experience in financial services, professional services, or other regulated industries is a plus.
• Familiarity with Agile delivery, DevOps practices, and application lifecycle management for vendor platforms.
• Architecture certifications (TOGAF, AWS/Azure Solution Architect) and relevant Sage or Kroll product certifications are a plus.

What makes you a great fit for this team

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full‑time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well‑being)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program
• The anticipated base salary hiring range for this role is 115K to 133.5K annually. The final base salary will be determined based on relevant experience, skills, and internal equity.

Equal Opportunity Employer

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

Accommodations can be made available upon request for those candidates taking part in the selection process.