Marine Insurance Broker - Customer service

Marine Insurance Broker - Customer Service

We are looking for a RIBO-licensed insurance broker who is passionate about customer service and enjoys providing expert advice to clients. At ELCO, we believe that being a great insurance broker goes beyond selling policies. It's about understanding clients' needs, building trust, and providing the right advice and protection.

Who we are

ELCO specializes in pleasure boat insurance, offering APRIL Marine products across Quebec and Ontario. We are part of the APRIL Group, a globally recognized leader in the insurance industry.

Our strength lies in our expertise and our commitment to providing personalized advice and outstanding customer service.

At ELCO, our brokers become specialists in APRIL Marine insurance products, helping boat owners understand their coverage and enjoy their time on the water with peace of mind.

Looking for a new challenge where you can develop your expertise, make a real difference for clients, and be part of a growing company? Join us!

Your main responsibilities will include:

• Advising clients on pleasure boat insurance products and coverage.
• Handling incoming client requests, policy changes, and renewals.
• Providing exceptional customer service and ensuring timely follow-ups.
• Developing expertise in APRIL Marine insurance products.
• Supporting the sales team with quotes and new business when needed.
• Collaborating with brokers, assistants, and the APRIL Marine underwriting team.
• Investigating existing policies to verify coverage details, review policy information, and resolve discrepancies.

To apply for this position, you must have:

• A valid RIBO license (required)
• 2-3 years of experience as an insurance broker, preferably in personal lines
• Excellent English, both spoken and written
• Strong customer service skills and a genuine interest in advising and helping clients
• Excellent organizational skills and the ability to manage multiple requests and priorities
• A strong sense of responsibility, autonomy, and attention to detail
• The ability to work collaboratively in a team environment
• Experience in boat insurance (an asset)

At ELCO, our values are lived every day:

• People come first. We trust our employees and value their contributions.
• Teamwork is essential. We support and respect each other. When one of us succeeds, we all succeed.
• Initiative is encouraged. We believe in giving employees the opportunity to make a difference.
• Continuous improvement matters. We challenge existing practices to keep moving forward.
• Open communication is key. Our managers are accessible, and collaboration across teams is encouraged.

Why our employees love working at ELCO:

Recognized as one of the best employers in the insurance industry, we offer our employees a wide range of benefits:

• Competitive salary
• Commission on sales
• Flexible work hours (35 hours per week) fully remote, occasional office attendance if required
• 3 weeks of vacation starting in the first year, 5 mobile holidays per year, and a day off for your birthday!
• Competitive benefits program, including group insurance, employee assistance program, and telemedicine for employees and their families
• Savings incentive (Group RRSP, 2.5% employer contribution)
• Office equipment provided at home
• Profit-sharing (bonus program). Available to all employees starting from the first year
• Enhance your knowledge with paid training, 100% covered by the employer
• Unlimited career advancement opportunities, valuing initiative and mutual trust
• Participate in our referral program: up to $1000 for each new referred employee
• Take part in extraordinary team activities: sailing initiation courses, jet skiing excursions, and much more!

Ready to become part of our team and develop your expertise in pleasure boat insurance? For more information about the company and its values, feel free to reach out or visit our website: &