Director, Clinic and Specialty Programs

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the network is more than a great place to shop, it’s a great place to work. We’re committed to building a talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Director, Clinic and Specialty Programs, Specialty Health Network

Shoppers Drug Mart Specialty Health Network (SHN) supports SDM retail stores to provide the best patient care to patients who require specialty drugs. We deliver patient support programs for specialty drug therapies, providing physicians with resources to manage their patients, facilitating reimbursement, training/support and enhancing patient compliance. We deliver superior customer service to patients, healthcare providers and pharmaceutical manufacturers to improve healthcare outcomes for all stakeholders.

Scope

Reporting to the Senior Director, Specialty Programs, the Director, Clinic and Specialty Programs, leads a unique agnostic patient support program and a specialty clinic and pharmacy. The director is responsible for overseeing the strategic, budgetary, and operational activities of a patient support program across multiple pharmaceutical partners. The director is a key partner for our clients, providing strategic direction and influencing key program decisions to ensure the best outcomes. The director drives continued company growth and profitability through retail-oriented strategies. The director leads a high-performance program team that is innovative, accountable, responsive, and customer-focused. The director is also responsible for overseeing the operations and staff at an SHN specialty clinic. The director is responsible for driving enterprise share of the Specialty Pharmaceutical market, by driving strategy, growth and profitability of the clinic. The Director leads and champions change, thinks innovatively on how best to operate the clinic in partnership with the physicians. Within this role, you will have the opportunity to liaise with targeted clients and partners, including preferred pharmacy networks, Patient Support Program providers, Pharma manufacturers, and HCP’s/KOL’s, to expand commercial opportunities and exceed partner expectations for Specialty Program performance at store level.

This role is based at the Shoppers Drug Mart Specialty Health Network office located in Mississauga and requires travel to the clinic site located in Calgary.

What You Will Do

• Establish and deliver Business Plan targets
• Provide strategic direction and recommendations to enhance existing programs and drive efficiencies
• Ensure program and customer-service excellence
• Partner with clients to influence key decisions and optimize programs
• Lead client presentations and proposal development
• Ensure ongoing profitability of portfolio of programs
• Assess and develop improvement plans for Program Management
• Provide strategic direction during RFPs and negotiation of new contracts
• Lead a team of people managers and/or individual contributors, supporting their professional growth and development
• Responsible in partnership with the Business Intelligence Team to develop meaningful insights leveraging program data for the client
• Manages clinic resources and labour to cost and productivity targets
• Supervises disaster recovery and operational contingency plans for the clinic
• Oversees workloads and provides staff supervision at the clinic to ensure that work is done accurately, efficiently and complies with policies, procedures and standards as well as best working practices

What You Will Need

• Direct experience in the specialty pharmaceutical industry and/or with patient support programs
• An extensive knowledge of the Canadian healthcare system
• 7+ years account management experience and/or previous pharmaceutical experience or equivalent
• Minimum of 5 years of people or team management experience
• Proven customer relationship and/or account management skills with direct client interaction
• Strong financial acumen and hands on budget management experience
• Strong organizational, communication, and presentation skills
• University degree or equivalent industry-related experience. Business, healthcare professional designation and/or post-graduate degree an asset

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type

Full time

Type Of Role

Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Salary

$120,000.00 - $154,000.00 per year