Supply Chain Coordinator

Employment Type : 4 months contract / Project-Based

Language Requirement : Fluent in English and French (spoken and written) – mandatory

Role Overview

Supply Chain Coordinator plays a critical role in supporting both the project deployment and long‑term sustainment of Suncor’s Detailed Time Entry (DTE) processes and the myTrack tool. This role is responsible for managing daily MyTrack activities, supporting suppliers and business users, maintaining system data integrity, and ensuring processes are followed consistently across sites and suppliers.

The role requires fluency in French and English, as the Supply Chain Coordinator will regularly support, train, and communicate with French Canadian‑speaking suppliers, timekeepers, and business stakeholders, including those in bilingual regions.

Required Skills and Experience

Experience

• Experience in Supply Chain operatio ns, system coordination, or enterprise process support
• Hands‑on experience supporting transactional or enterprise systems
• contractor onboarding, PR / PO processes, time entry, or invoicing processes
• MyTrack or similar time‑entry systems

Language

• Fluent in English and French Canadian (spoken and written) – required
• Able to confidently support and train suppliers and internal users in both languages

Technical & Process Skills

• Experience with system integrations, UAT, and defect tracking
• Proficiency with Microsoft Office tools
• ERP systems (e.g. SAP) is an asset

Soft Skills

• Strong organisational and coordination skills
• Excellent communication and stakeholder engagement abilities
• Ability to manage competing priorities in a fast‑paced environment
• Detail‑oriented with a focus on process adherence and data quality

Key Responsibilities

Project Responsibilities

• Work with cross‑functional teams to support core Supply Chain business processes, including:
  • Contractor onboarding and offboarding
  • PR / PO processes
  • Pay formula creation and sustainment
  • Time submission and approval processes
  • Evaluated Receipt Settlement (ERS) or invoicing
• Work with technical teams to evaluate and support current and future system integrations (e.g. contracts, pay formulas, contractor onboarding/offboarding)
• Understand site‑based nuances and ensure they are documented and accounted for in system and process design
• Execute User Acceptance Testing (UAT), log defects, retest fixes, and support go‑live readiness
• Provide regular updates to the project manager on process details and project issues
• Assist with the development and delivery of training materials
• Support transition from project implementation into sustainment operations
• Work with category management stakeholders to compile contract compliant rate sheets to load into MyTrack

Sustainment – Daily Supply Chain Operations

• Manage daily Track processes, ensuring data accuracy and timeliness
• Monitor system errors and provide functional support to suppliers and users
• Ensure users and suppliers follow established standards and expectations
• Support system enhancements and software upgrades as required
• Work with IT to understand and support system interfaces
• Monitor vendor compliance with reporting timelines and error correction requirements

Supplier & Business Support (Bilingual)

• Support suppliers in daily DTE activities to ensure time and costs are allocated and approved on time
• Provide functional support and training to English‑and French‑speaking supplier timekeepers
• Escalate issues to appropriate functional or technical support teams as required
• Support contractor onboarding and offboarding activities
• Support business units with override management, rejections, and approvals
• Establish regular touchpoints with users to reinforce process understanding and consistent usage
• Work with the business to identify and onboard suppliers into the DTE process
• Monitor and run reports for unallocated, unaccepted, and unauthorised activities
• Support vendor and business compliance reporting
• Identify trends (e.g. overrides, recurring errors) and recommend improvements
• Proactively identify opportunities to optimise processes, reporting, and controls
• Support continuous improvement of the Detailed Time Entry process and supporting technology

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