MyTrack Coordinator

Your New CompanyHays has partnered with a leading organization seeking a MyTrack Coordinator for a 4-month contract in Calgary. This role will support the deployment and ongoing operation of MyTrack and Detailed Time Entry (DTE) processes, working closely with suppliers, business stakeholders, Supply Chain and technical teams.

Your New Role

As the MyTrack Coordinator, you will support both project delivery and daily MyTrack operations, helping ensure accurate and timely contractor time-entry processes. You will provide functional MyTrack support and training, coordinate supplier and contractor activities, assist with testing and system integrations, and maintain strong data quality and process compliance. Fluency in English and French is mandatory, as you will regularly support suppliers, timekeepers and business users in both languages.

Key Responsibilities

• Coordinate daily MyTrack activities, including contractor onboarding/offboarding, pay formulas, time submission, approvals, PR/PO and invoicing processes.
• Provide bilingual MyTrack functional support and training to English- and French-speaking suppliers, timekeepers and business users.
• Support MyTrack system integrations, User Acceptance Testing (UAT), defect tracking, retesting and go-live readiness.
• Monitor MyTrack system errors, data quality, supplier compliance and time-entry exceptions, working with IT and business teams to resolve issues.
• Support reporting for unallocated, unaccepted and unauthorized activities, along with overrides, rejections and approvals.
• Identify recurring MyTrack issues and opportunities to improve DTE processes, reporting, controls and overall system usage.

What You'll Need to Succeed

Must-Have Requirements

• Fluent in English and French Canadian, spoken and written, with the ability to confidently support and train users in both languages.
• Experience with MyTrack or a similar time-entry/workforce management system.
• Experience in Supply Chain operations, systems coordination or enterprise process support.
• Hands-on experience supporting transactional or enterprise business systems.
• Experience with contractor onboarding/offboarding, PR/PO processes, time entry or invoicing.
• Experience with system integrations, UAT and defect tracking, along with proficiency in Microsoft Office.

Nice-to-Have Requirements

• Experience with SAP or another ERP system.
• Knowledge of Detailed Time Entry (DTE) and Evaluated Receipt Settlement (ERS) processes.
• Experience supporting supplier or contractor processes within a complex, multi-site environment.

What Success Looks Like

• MyTrack users, suppliers and timekeepers receive timely and effective support in both English and French.
• MyTrack data, time submissions and approval processes are accurate, consistent and completed on schedule.
• System issues, compliance trends and process improvement opportunities are proactively identified and addressed.

What You'll Get in Return

This is an opportunity to apply your MyTrack, bilingual communication and systems coordination experience on a high-impact initiative. You’ll work across Supply Chain, business, supplier and technology teams while gaining exposure to enterprise processes, system implementation, stakeholder support and continuous improvement.

What You Need to Do Now

If you're interested in this role, click "Apply Now" to submit your application or contact Hays to discuss the opportunity.
This posting is for an existing vacancy with the organization.
AI may be used to screen, assess or select applicants for the position.