Catering Sales Coordinator

THE OPPORTUNITY

Sales Catering Coordinator; Hilton Garden Inn & Homewood Suites, Calgary Downtown. Reports to: Director Sales & Marketing

THE COMPANY

Manga Hotel Group is a privately held Canadian company involved in the acquisition, development, and management of real estate with a focus on high quality hotels affiliated with prestigious brands such as Hilton, Marriott, Hyatt, and the InterContinental Hotel Group. Currently, Manga Hotels owns and operates 30 hotels with over 5000 rooms, 15 food and beverage outlets and 5 residential properties with a number of new properties and developments in the pipeline.

As Manga Hotel Group continues to expand, we are actively seeking talented individuals to join our growing team here in Calgary.

THE HOTELS

Dual-branded in the East Village of Calgary's Downtown, 198 room Hilton Garden Inn and 122 suite Homewood Suites, with 4,000 sq. ft. of naturally lit meeting space on one level, Cannery Kitchen & Social, and indoor pool. Our hotels are adjacent to Calgary's award winning Central Public Library and Studio Bell - Canada's National Music Centre, 750m from the Stampede entrance, and 600m away from the newly opened BMO Event Centre in Calgary's Entertainment District.

THE ROLE

We're growing our sales team! We are seeking to add an additional Sales and Catering Coordinator to our team. The Sales Catering Coordinator contributes to the overall success of the hotel by promoting and securing hotel catering services to maximize hotel revenue and guest satisfaction, finalizing sales of other seller's segments for both room blocks and events or combination thereof, while also completing administrative and marketing tasks as directed by department leader.

THE BENEFITS

This role is eligible to participate in our Sales incentive plan, comprehensive benefit package, staff meals, and discounted room rates at Hilton.

ACTIVITIES

The duties and responsibilities for the Sales Catering Coordinator include, but are not limited to the following:

-Assist Sales Managers and Director of Sales & Marketing in acquiring new business and maintaining existing accounts through sales blitz, prospecting, planned sales calls, and telephone solicitations.

-Develop and maintain relationships with key clients and group contacts to provide maximum personalized guest service.

-Work with guests and event planners in planning events and recommend catering solutions to meet guests' needs.

-Create proposals and quotes for catering events, while negotiating within established parameters.

-Prepare sales proposals and contracts.

-Create Banquet Event Orders and communicate with operating departments.

-Co-ordinate and follow-up with all hotel operational departments to ensure delivery of promised service as mutually agreed.

-Utilize Property Sales System to track, solicit and follow up on accounts.

-Work to ensure accurate and timely billing of all events and groups.

-Work with Director of Sales & Marketing, Chef, and Food & Beverage Manager to develop creative catering solutions to meet guests' needs and attract new clients.

-Coordinate and participate in sites, FAMs and industry / trade functions and shows.

-Support Sales team with administrative, reporting, and marketing tasks.

-Participate in prescribed Hotel/Brand training and special projects.

-Be independently responsible for achievement of all objectives outlined in the action plans and budget.

-Achieving daily/weekly/ and monthly KPI's for the role as assigned.

-Solicit client's post event satisfaction, regardless of location.

-Adhere to all health and safety guidelines and standards. Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures.

-Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

-Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenues, and profits.

-Display a high degree of professionalism and integrity as befitting a member of management.

-As required of all hotel associates, assist any customer or potential customer in a prompt, courteous, friendly, and helpful manner at all times.

- Fulfill Lobby Duty shifts as scheduled.

-Personal vehicle to travel locally or to other locations is a primary job duty.

Note: Other duties as assigned by supervisor or management

COMPETENCIES WE ARE SEEKING:

-3+ years of hotel guest-facing experience required. Banquet, catering, or events experience preferred. Previous sales & catering experience an asset.

-Completion of High School, GED or equivalent required. Diploma or degree from a recognized hospitality program an asset.

-Excellent verbal and written communication and negotiation skills. Ability to engage with a diverse client set.

-Excellent planning and organization skills and attention to detail.

-Experience in sales and catering systems including PSS, CRM and PMS, to collect and analyze data and present information in spreadsheets and databases required. Previous experience with Delphi.FDC, OnQ PMS, OnQ R&I, and OnQ Solicitation Management an asset.

-Knowledge of room set-ups and capacities in relation to types of events and meeting spaces.

-Experience with Social Media management.

-AGLC ProServe Certifications required. Food Handlers Certificate considered an asset.

-Valid driver's license and ability to travel required. Candidate must have their own vehicle as required.

-Flexibility to keep a work schedule that meets event-based hours, the fluctuating business levels of a hotel.

We appreciate all applications; however only those applicants selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $48,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Store discount
• Vision care

Schedule:

• 8 hour shift

Work Location: In person