Financial Assistance Consultant

CLOSING: May 31

LandAcknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment.We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary:

Under the direction of the Associate Registrar, Financial Assistance, the Financial Assistance Consultant is responsible for administering the Ontario Student Assistance Programs (OSAP) for new and returning Ontario students, College Bursary, bursaries for students with disability and Emergency Assistance Programs, which occurs over three separate intakes per academic year. This involves ensuring that students receive all assistance they are entitled to under the above umbrella of programs and ensuring that they meet all criteria and requirements of policy as stated by the Ministry of Advanced Education and Skills Development regarding eligibility for the above programs and to contribute to ensuring student retention and removing barriers for students with a disability so they may pursue a postsecondary education.

Key responsibilities:

• Interviews students to determine financial need, disseminate information, gather data, complete necessary forms and data enter information that is relevant to the student's financial requests, and apply regular and review policy applicable to that student's specific situation.
• Verifies, monitors and makes required changes to information in students online government OSAP files to ensure program integrity and that student receives all funding to which they are entitled. This involves processing of student written requests for changes to their file, addition of student supplied documentation, as well as using electronic data from the Banner Student Information System internal to the college. May involve using the Ministry computer system to communicate with students.
• Aids in the resolution of all problematic situations regarding student assistance. This may involve contacting outside agencies, the National Student Loan Service Centre, Social Service Agencies, provincial and federal government agencies, internal college departments while acting as mediator or advocate for the student. This process may require completion of written correspondence, phone calls, e-mails, exchange of information, etc.
• The incumbent is responsible for student retention for financial reasons during the resolution of problematic situations. During times of financial stress of the students, the incumbent has recourse to the various bursaries, emergency assistance that the college provides. By careful interviewing and analysis of the student's situation, the incumbent may request emergency loan/bursary assistance cheques or issue immediate loan funding in the form of cash.
• Other duties as assigned.

Educational and Experience Requirements:

• Three-year diploma, degree or equivalent from a recognized post-secondary institution in Business Administration Finance, Accounting, Management or in relevant area.
Minimum three (3) years of customer service experience in a financial assistance office dealing with student assistance programs, OSAP including experience working with MS Office computer software applications such as Word Excel, Outlook, email, and relational database systems.

Skills and Attributes:

• Solid customer service, advising, and multi-tasking skills.
• Excellent problem-solving skills; high level of accuracy and attention to detail.
• Excellent communication, collaboration, teamwork, and interpersonal skills at a professional level.
• Demonstrated commitment to uphold the College's priorities on diversity and equity.

Interview process may consist of a practical skills component.

Notes:

• The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews or offer.

About Us:

George Brown College prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a great place to work. See why we are consistently ranked as one of GTA's top employers.

Why work here?

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Candidates who require accommodation in the hiring process may contact confidentially.