Enterprise Service Delivery Specialist at SkyAlyne
Force Inspection Services
Elevate your career with SkyAlyne as an Enterprise Service Delivery Specialist focused on IT Service Management and project coordination. Support RCAF training initiatives through effective customer service every step of the way. In this vital role, you'll provide comprehensive support to the Enterprise IM&T Service Delivery team, all while engaging with internal stakeholders and external partners. The position emphasizes strong business analysis, project management, and ITSM practices to foster successful system implementations and maintain service standards. Key Responsibilities:
- Oversee IM&T projects and ensure alignment with objectives
- Provide weekly executive project reporting and analysis
- Gather and define business requirements for IT projects
- Facilitate project delivery using tools like MS Project and Azure DevOps
- Liaise with IT and vendors to promote continuous service improvements
- Post-secondary education in IT or related field
- Minimum five years in enterprise IT service delivery
- Experience with ITSM tools, preferably ServiceNow
- Proficiency in project management tools like MS Planner
- Excellent interpersonal and analytical skills
Vacancy posted 1 day ago
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