Senior Product Manager (Knowledge Assist)

We’re looking for a highly skilled and experienced Senior Product Manager who will be part of an innovative team and company, building out next generation contact center AI products. The ideal candidate should have experience in building knowledge assistance, enterprise search or virtual agent capabilities in a B2B SaaS environment. Experience with contact center technology is an additional bonus. This role requires being able to work with multiple cross functional teams participating in strategic initiatives in a collaborative environment. If hired, this individual will play a pivotal role in helping expand our product suite.

We want someone who is not afraid to think outside the box and think on their feet as things get thrown at them. Cresta’s product managers work closely with customers, end users and 3rd party platform vendors to develop creative solutions to complex problems.

What you'll do

• Understand user, influencer, and buyer personas and conduct primary and secondary research to validate product and feature ideas
• Own the full product life cycle from strategic planning to tactical activities including the definition and tracking of key business metrics
• Manage cross-functional team communication with engineering, design, sales, and customer success to prioritize, design, and define product functionality
• Support Go-to-market and Sales teams as a subject matter expert for their product area
• Prioritize product investments to meet strategic product and business goalsWrite clear and actionable product requirements
• Ability to communicate product ideas, requirements and business plans to all levels of the organization
• Demonstrate functionality of completed products to internal team members and other stakeholders

What we're looking for

• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• 4+ years of experience as a product manager or a product owner in enterprise SaaS software
• Solid understanding of Search, Knowledge Base and Chatbots/Virtual Agents
• Experience building AI/ML based products in one or more of the following areas - content discovery, search, automation/self-service, and customer experience
• Proven track record of successfully delivering complex, large-scale enterprise-grade features in a product management role.
• Experience in the contact center industry is highly preferred.
• Experience in agile discovery methodology working with UX design and engineering to prototype, UAT, and iteratively refine product concepts resulting in prioritized, clearly defined requirements
• Excellent communication and presentation skills, with the ability to articulate complex ideas and concepts to both technical and non-technical stakeholders.
• Strong analytical skills with the ability to translate data into actionable insights and drive data-informed product decisions.
• Strong leadership and collaboration abilities, with a track record of working effectively in cross-functional teams.
• Detail-oriented with a focus on delivering high-quality products that meet or exceed customer expectations.
• Self-motivated and able to work independently, managing multiple priorities and meeting deadlines in a fast-paced environment.