Senior Project Manager

Hybrid role.

As a Senior Project Manager, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions. Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

  

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

  

Fundamentals:
● 5-8 years of experience;
● Can demonstrate experience in the banking sector;
● Can demonstrate experience in scaleup environment;  
● Managed a program;
● Agile coach experience is beneficial.  

Use of Tools and Methods:
● Superior knowledge of standard software tools related to daily position responsibilities, answers questions for colleagues related to those tools and leads tutorials on best practices for using software tools;
● Provides teams and colleagues and customers with context for how software tools enhance their ability to perform their duties more efficiently and effectively- strongly promotes agile philosophy and ways of working.  

Financial Management:
● Able to create tools and processes around internal and external reporting;
● Able to support strategy discussions based on reported data;
● Able to address issues based on data;
● Ensures effectiveness of the project (productivity/billability for the company).  

Client Management:
● Able to spot business development opportunities and involve relevant people;  
● Able to design and facilitate client workshops;
● Able to spot potential issues and minimize the impact through effective management;
● Able to handle a large transformation program within one customer;
● Able to work with senior stakeholders to define long-term program strategy.  

Project Team Management (internal):
● Effectively manages project team and resolves issues;  
● Takes initiative to identify potential resources before liaising with the resourcing team;  
● Trains team members in scrum methodology;  
● Manages multiple teams in a large program or multiple projects.  

Change Management:
● Is comfortable with ambiguity and a rapidly changing environment;  
● Able to influence and drive change;
● Can identify potential changes as risks before they occur;  
● Able to mitigate the impact of changes and replan accordingly;  
● Able to improve the change process.  

Risks and Issues Management:
● Manages risks and issues on the project level and program level.