Project and Program Senior Manager

Job Responsibility: Project and Program Senior Manager

Equinix is the world's digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Equinix Managed Services have been a part of the company in select markets for over 15 years. Global Managed Services is on a multi-year journey to globalize and transform our managed services operations and portfolio to uplift customer adoption of our Digital Services. This major project reaches all aspects of our managed services business, from our legacy products to our regional operations organizations. It will require interaction with and participation from cross functional teams throughout the company. A key success factor will be our ability to manage the program and projects included in this transformation.

Job Summary

Responsible for developing project plans and driving the delivery of an integration project between technical and product management teams. Develop and track infrastructure project plans. Equinix is seeking a driven individual to join our Global Managed Services organization. You will collaborate with creative and passionate people in an agile work environment while helping bridge the technical and business worlds. In order to do this successfully, it's essential to be able to break down complex concepts into simple solutions.

Responsibilities

• Create and be responsible for the master milestone schedule, keep deliverables on track, handle dependencies and escalations

• Understand and determine critical metrics and success criteria with the impacted functional areas

• Cultivate relationships in a matrix organization while collaborating with cross-functional team members to drive the execution of program tasks and deliverables. This is including, but not limited to, consulting with partners on program requirements, proactively seeking feedback to improve partner satisfaction with schedules, delivery and quality

• Communicate with a broader group of stakeholders beyond the program team via standard communication tools and templates (e.g. in-person, emails, status reports)

• Create, assess and maintain a list of program risks, issues, assumptions, and dependencies

• Know when and how to escalate to resolve complex issues. This includes preparing documentation for upper management to leverage and act on

• Facilitate product impact assessments, requirements definition, trade-offs, resource stabilizing, and change control

• Create, maintain and report high-level program/project dashboards and metrics

• Develop and deliver cross-functional programs for the Product Management and Engineering and Operations teams

• Engage cross-functional teams to develop and execute according to program timelines for critical project workstreams

• Identify and proactively solve for key risks and critical milestones; manage risks and issue resolution logs

• Work with technical project managers to plan for capacity, product global readiness s.a. billing, tax, legal, security, certifications

Qualifications

• Ability to obtain and communicate a broader picture but also get hands-on when needed

• Proactive mindset, can adapt easily to a changing environment, and has excellent time management skills

• Experience managing Agile development projects and programs

• Strong knowledge of essential tools, techniques and methods to finish any task

• Show respect for all levels in the organization - embody a professional and confident style but also be humble

• Great upwards management communication style

• Thrive in a matrix/virtual community that is fast paced

• Excellent communication skills - this is essential to being successful in this line of work

• Ability to multi-task; manage multiple, complex, short/long term projects simultaneously

• Infrastructure project management experience preferred

• Interconnection, networking, and software agile development knowledge is a plus

• Can do attitude, team player, fun and energetic, while at the same time being professional

• Experience working for an industry leading software development company with cloud, virtual and edge services experience a plus

• New product introduction knowledge is a plus

• 10+ years experience preferred

• Diploma to a Bachelor's Degree preferred

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.