AVP, Retail Business Operations

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America. At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.

As we continue to work toward our goals to transform and evolve as one of the world’s foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are seeking an accomplished and strategic Associate Vice President, Retail Business Operations, to lead ROM’s retail business portfolio. Reporting to the SVP, Commercial Enterprises, this role oversees ROM’s retail business operations, buying strategy, product development, and eCommerce initiatives. The ideal candidate will bring strong expertise in retail operations, product buying and development, supplier negotiations, revenue generation, and business analytics, ensuring that ROM’s retail offerings generate revenue that meets and exceeds targets, align with its exhibitions and curatorial initiatives, and appeal to a diverse audience.

The AVP will guide the Retail Business Operations team in creating innovative, mission-aligned product lines and sales strategies that promote ROM’s exhibitions, galleries, and brand to a broad and diverse audience, including visitors, members, community partners, and patrons. This is an exceptional opportunity for a senior leader who combines business acumen, creativity, and a deep appreciation for culture and design.

HOW YOU WILL MAKE AN IMPACT

• Lead and manage daily retail operations, including in-store sales, customer service, fiscal oversight, and business performance management.
• Develop and implement strategic initiatives to increase retail revenue across in-store and e-commerce platforms.
• Oversee retail buying, product development, and licensing initiatives that reflect ROM’s curatorial priorities, brand identity, and community partnerships.
• Conduct market research and monitor key performance indicators (KPIs), margins, and sales trends to ensure operational excellence and budget achievement.
• Negotiate with suppliers, distributors, independent artists, and community collectives to source and develop compelling product assortments.
• Collaborate with the SVP to expand local and international product development and licensing opportunities that enhance ROM’s global brand awareness.
• Ensure product categories and storytelling align with museum-wide initiatives, digital brand standards, and exhibition programming.
• Oversee Shopify e-commerce operations, ensuring strong integration between online and in-store retail experiences.
• Foster collaboration among Retail Operations, Buying, and Sales teams to maintain optimal product supply and seasonal alignment.
• Build and mentor a high-performing team focused on innovation, accountability, and customer satisfaction.
• Perform other duties as required to support ROM’s retail growth and strategic goals.

WHAT YOU BRING

• University degree in Retail Business, Supply Management, or a related discipline; certification in Supply Chain Procurement is an asset.
• Minimum fifteen (15) years of progressive management experience in retail business operations or a closely related field.
• Proven leadership in retail operations, product development, and purchasing, with a record of achieving sales growth and profitability targets.
• Strong financial acumen with experience managing large-scale budgets and analyzing performance data.
• Demonstrated ability to lead and develop teams, build collaborative partnerships, and drive operational excellence.
• Skilled negotiator with experience working with artists, suppliers, distributors, and external vendors.
• Strong knowledge of Shopify Plus and purchasing applications, as well as MS Office and retail analytics tools.
• In-depth understanding of e-commerce operations, merchandising, and digital retail integration.
• Excellent organizational, communication, and project management skills, with the ability to balance strategic thinking and day-to-day execution.
• Flexibility to work irregular hours, including evenings and weekends, during peak buying seasons or retail deadlines.
• French language proficiency is an asset.

WHAT WE OFFER

• Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy 100 percent premium-free benefits for individuals and families, a health spending account, flexible working options (varies by position), and an Employee Assistance Program.
• Worry-free retirement savings: With our pension plan, you benefit from an employer-matched Defined Benefit contribution plan, which provides predictable lifetime retirement income, survivor benefits, and early retirement options without the stress of investment decisions.
• Support for new parents: Enjoy a parental leave top-up to 95 percent of your salary for 17 weeks, helping you balance work and family life.
• Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.
• And more!

SALARY & TERMS OF EMPLOYMENT

• START DATE: ASAP
• OPEN DATE: November 18, 2025
• CLOSE DATE: Open until filled
• STATUS: Full-time Permanent
• EMPLOYEE GROUP: Non-Union
• SALARY: $126,561 - $148, 895
• SCHEDULE: 35 hours weekly
• PROBATIONARY PERIOD: Six (6) months
• LOCATION (onsite): Toronto, ON

WHAT TO EXPECT IN OUR INTERVIEW PROCESS

1. Initial conversation: A 30-minute virtual conversation** with a Recruiter to discuss your interest in the role and ROM and how you can make an impact.
2. First interview: A 1-hour in-person or virtual interview with the Hiring Manager and a member of the HR team. This in-depth interview will focus on your skills and how they align with the team's and ROM's needs.
3. Second interview: A 1-hour in-person meeting with the Hiring Manager and relevant team members. You may be asked to present a pre-assigned case study and discuss scenarios relevant to your role. Depending on the position, you might also be given a tour of ROM and receive a preview of your responsibilities and interactions.
4. Third Interview: a final interview with key stakeholders.

The above-listed process may change or vary based on the nature and scope of the position.

**All virtual conversations and interviews will be conducted via Microsoft Teams and may be recorded. **

WHY PEOPLE CHOOSE ROM

• Cultural engagement: Daily interactions with Toronto's diverse culture and international visitors offer insights into social and cultural trends. We champion inclusive community programs and connections through diverse experiences.
• Continuous learning: At ROM, expertise and continuous skill development are paramount. Our culture of curiosity and open-mindedness fosters growth beyond traditional career paths.
• Passion & fulfillment: Our work in preserving and curating cultural narratives brings deep satisfaction. We are passionate about the arts, global history, cultural diversity, and leveraging digital technologies to enhance accessibility.
• Team & culture: ROM promotes a positive workplace with collaborative, supportive teams that encourage creativity and innovation. We value new ideas and collective problem-solving.
• Academic collaboration: We are committed to education, partnering with universities and providing student resources, underscoring our dedication to research and accessibility.

If you’re excited about this role, even if your experience differs from the specific requirements, we encourage you to apply. We’re keen to meet candidates who can contribute their talents to our goals, and will consider an equivalent combination of knowledge, skills, education, and experience.

COMMITMENT TO DIVERSITY, EQUITY, INCLUSION, & ACCESSIBILITY
At ROM, we embrace diversity in our exhibits, communities, and teams. We encourage applications from racialized persons, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, and those who can further diversify our ideas. We are committed to equitable employment opportunities and a workplace free from discrimination and harassment.

ROM does not require “Canadian experience.” International applicants with relevant equivalent experience are encouraged to apply.

We welcome and accommodate candidates with disabilities throughout the selection process. Please contact us at [email protected] for assistance.

USE OF TECHNOLOGY IN SCREENING
ROM uses technology-assisted tools (including JazzHR TalentFit) to support the review and screening of applications. All hiring decisions are made by human reviewers.

Apply today and help us create a collaborative, diverse, inclusive, and equitable space where creativity and learning flourish.

Only candidates selected for an interview will be contacted. Please note that all candidates receiving a verbal job offer will be subject to a background check. This includes a criminal background check and verification of professional references, and, other checks depending on the role.

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