Retail Operations Specialist

Join the Leader in Trading Cards!  

MJ Holding Company, LLC is largest distributor of sports trading cards and trading card games like Magic: The Gathering and Pokémon —and we’re growing fast. Our success comes from passionate people who love what they do. At MJH, you’ll find a team that’s enthusiastic about the products we distribute, proud of the culture we’ve built, and committed to our success. If you’re driven and excited about the world of trading cards, we want you on our team!

The Retail Operations Specialist is responsible for coordinating, executing, and measuring the success of the MJ Holding retail business plan with internal partners, external customers, and service providers while optimizing value through efficient and effective business practices. This role will develop and maintain effective, mutually beneficial relationships with the photo audit, retail planning, IT and operations departments to support and contribute to the organization’s vision, values, metrics, strategic goals, and objectives. 

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Collaborate with merchandising vendors to ensure visit accuracy and service quality.
• Review and verify the accuracy of field merchandising activity reports and translate the data into weekly reporting and insights.
• Coordinate with internal departments to identify solutions and resolve issues.
• Demonstrate effective time management while maintaining accurate, up-to-date reporting and deliverables
• Keep abreast of new company products and services.
• Provide timely, proactive updates on all projects and initiatives.
• Resolve product or service issues by clarifying customer complaints, determining root causes, expediting corrective action, and following up to ensure resolution.
• Identify opportunities to simplify processes and improve merchandising execution.
• Work with all departments and participate in special projects as assigned.

ADDITIONAL DUTIES AND RESPONSIBILITIES 

• Work with all departments and participate in special projects as assigned.

QUALIFICATIONS 

Competencies

• A well-organized, self-directed individual who consistently meets goals in an effective and efficient manner. Demonstrated ability to accept accountability and show initiative.
• Detail-oriented and meticulous.
• An intelligent and articulate individual who can relate to people at all levels of the organization and possesses excellent interpersonal communication skills, both written and verbal.
• An energetic, forward-thinking, confident and creative individual with high ethical standards, integrity, and a professional demeanor.
• Self-starter capable of strategic thinking and contributing proactive ideas and solutions.
• Comfortable and curious with testing and enablement of new technology. 

Education

• Bachelor’s degree is required.

Experience

• Ability to analyze sales trends, KPIs, and performance metrics to identify insights and operational opportunities.
• Proven capability in coordinating vendor relationships or working within multi-vendor environments to support technology integration, merchandising, purchasing, or service execution.
• Demonstrated support of store audits, compliance checks, and operational standards across multiple locations.
• Exposure to or background in retail distribution or category management preferred.

Travel

• Work-related travel within Canada will be required on average 20% per week.

TOTAL REWARDS

MJ Holding Company Canada provides a competitive compensation package, including annual merit increases and bonus based on company and individual performance. In addition, the company offers comprehensive benefits options including enhanced medical, dental, and vision coverage, as well as critical illness, life insurance, and long-term disability. To help save for the future, all eligible employees can contribute to our Group Retirement Savings Plan that provides a company match of 100% on the first 3% and 50% for the next 2% of your contribution. In addition, we provide wellness resources which include an employee assistance program, the CALM app, and access to a wellness professional. We offer various types of paid time off including vacation, and holidays. We also prioritize recognizing employee milestones including life events and service anniversaries.