Business Operations Manager

At Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: 

• Curiosity : We do our best work when we’re immersing ourselves in culture and breaking through barriers. Curiosity is the driving force behind creativity and ingenuity. It fuels innovation, and innovation is the key to our future. 

• Collaboration : Making music and bringing it to the world is all about the power of originality amplified by teamwork. A great idea, like a great song, travels globally. We ignite passions and build connections across our diverse community of artists, songwriters, partners, and fans.

• Commitment : We pursue excellence for our team and our talent. Everything in music starts with a leap into the unknown, and we’re committed to keeping the faith, acting with integrity, and delivering on our promises.

Technology is one of the most important parts of our business. Whether it’s signing up new artists; ensuring we provide the right data to Spotify, YouTube, and other digital service providers; or helping artists use the latest AI tools and make thoughtful decisions with data-driven insights – technology plays an invaluable role in our success. The engineering team at Warner Music Group makes all of it a reality. Check out first-hand accounts from the WMG engineering, product, design, infrastructure and data teams in !

WMG is home to a wide range of artists, musicians, and songwriters that fuel our success. That is why we are committed to creating a work environment that actively values, appreciates, and respects everyone. We encourage applications from people with a wide variety of backgrounds and experiences.

Consider a career at WMG and get the best of both worlds – an innovative global music company that retains the creative spirit of a nimble independent.

A little bit about our team:

The Global Royalty Department is a Technology Operations and transformation department with the objective to keep the Warner Music Group’s royalty functions – artist and copyright – up to date on technology used to support the Business operations.

Your role:

This role will be co-responsible for the Program/Project Management of the EROS (artist royalty & Copyright) migration projects and the day-to-day Operational support for the Artist Royalties and Copyright ecosystem. These are Business areas/functions which have an important impact for Artists and Publishers. 

Here you’ll get to:

- You will be responsible for the Project Management of the EROS (Artist Royalties and Copyright) new version migration projects – scope includes Project management, conduct test phases (Unit Testing, System Integration Testing and UAT) and Deployment.

- You will be responsible for the Month-end Support: This includes monitoring jobs and resolving issues related to jobs (both Artist Royalties and Copyright). This is critical for the Financial monthly close.

- You will assist the Business with EROS Copyright configuration for new label acquisitions.

- You will be responsible for the Execution of Projects related to new label acquisitions (sales migration, sales testing and implementation in Production which includes assisting with EROS Copyright configuration.

- You will be responsible for the management of the Copyright application projects like new versions implementation. This includes project management, creation of test cases, execution of tests, conducting UAT, User’s training and deployment in Production.

- You will be responsible for the execution of the EROS Copyright Change Management process. 

- You will be responsible for the support for Copyright Audits (data extract and data reconciliation).

About you:

- You have 4+ years proven music industry and royalty functional experience, both artist and copyright.

- You have proven experience working with complex music and royalty data migrations.

- You have large systems development and implementation project management experience.

- Experience managing 3rd party contractors and offshore development resources is highly desirable.

- You have strong analytical skills and ability to validate complex analysis and data reconciliations.

- You have demonstrated leadership in achieving shared objectives within a matrix organization, participating in cross-divisional projects and building effective cross-functional teams and relationships. 

- You have the ability to achieve results through influence over external and internal staff who are not direct reports as well as those who are.

- You have excellent written and verbal communication skills; capable of interfacing effectively with WMG royalty management and staff.

- You have to be a team player who can cooperate/collaborate with business unit and Technology Teams.

- You are attentive to detail.

- You have experience working both independently and in a team-oriented, collaborative environment.

- You are persuasive, encouraging, and diplomatic.

- You have the ability to elicit cooperation from a wide variety of sources.

- You have the ability to effectively prioritize and execute tasks in a high-pressure environment.

- You have advanced knowledge of SQL, MS Office and Google Tools (Docs and Sheets).

We’d love it if you also had:

- Certified PMP (Project Management Professional).

- International development and system implementation experience is highly desirable.

- Advanced knowledge of Jira is highly desirable.

- Bachelor's degree in Computer Science, Business Information Systems, Computer Information Systems, Accounting, or related field; or 8+ years related experience and/or training; or equivalent combination and experience.

$78,400 - $110,000 a year

Compensation : This position offers a base salary of $78,400 - $110,000 CAD. In addition to base salary, this role is eligible for a performance based annual bonus.

Vacancy Status : This posting is for an active, existing vacancy.

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalog of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG. We love it here, and think you will, too.

WMG is committed to inclusion and diversity in all aspects of our business. We are proud to be an equal opportunity workplace and will evaluate qualified applicants without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other characteristic protected by applicable federal, state or local law.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.