Senior Manager, Business Compliance

Join a Challenger

At EQB, we're remaking banking so every Canadian gets ahead, every day. Serving nearly 4 million Canadians from coast to coast, we offer a wide variety of financial services from banking and lending, to trust and credit union solutions. 

We've been at this since 1970, challenging the conventions of traditional banking with smarter, faster, and more connected financial experiences.

What's kept us moving? The people behind it all: challengers who ask better questions, push back on old assumptions, and look for a better way forward.

If you're driven to help reshape how banking works for Canadians and the businesses that power our economy, this could be your next big opportunity. 

We can’t wait to get to know you! 

The Work

We are looking for a Senior Manager, Business Compliance who will supervise PC Bank’s Regulatory Compliance Management System (RCMS) in a key risk management role (second line of defense), to serve as a credible business advisor and partner representing the Compliance organization to the Business to help ensure corporate initiatives and Business processes comply with applicable laws and regulations. The role combines knowledge of risk management with a comprehensive understanding of the financial services related to PC Bank to identify regulatory developments and emerging compliance risks. At PC Bank, we run lean and smart, reliant on collaborative, energized people who are jazzed by what they do and ready to bring their authentic selves to work to make their mark and challenge the status quo. This role would fit a compliance professional who is motivated by any challenge and thrives in autonomous lean/flat environments where change is embraced.

What you'll Do!

• Provide compliance advisory support with a primary focus on PC Bank corporate functions (HR, treasury, legal/privacy) and consumer protection programs (market conduct obligations, sales practices, fraud, complaints and customer operations):

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  • Lead and participate in key strategic projects and provide advice on application of compliance requirements, such as: new products or initiatives, process development, development of controls and monitoring, remediation/corrective action of compliance breakdowns, and change in law or regulation related to areas of focus;
  
  
  • Identify and assess regulatory risks, evaluate the effectiveness of controls implemented by business units and review thematic areas to ensure compliance with applicable legislation related to areas of focus;
  
  
  • Identify issues of non-compliance with regulatory requirements and work with the Business to manage remediation of the issues as necessary including identification of root cause and assigning a rating in accordance with the Bank’s Compliance Methodology;
  
  
  • Develop or review training to educate the business on compliance and emerging risk/regulatory matters related matters specific to areas of focus and
  
  
  • Provide effective challenge to the Sales Team who supports in in-store sales channels in the form of reviewing materials submitted for the monthly BCO meeting or other key documents (i.e. Documented risks and controls, performance management framework, compensation structure and plans for sales representatives, etc.).
  
  
  • Provide effective challenge and oversight over the Bank’s third-party engagements with respect to consumer protection activities, including complaints;
  
  
  • Establish, obtain, and monitor metrics to provide oversight over sales practices risk and complaints to identify trends and/or gaps on a timely basis.
  
  
  • Provide effective challenge and oversight over the Bank’s culture program in accordance with OSFI culture risk framework regulatory notice.
  
  

• Support the management and execution of PC Bank’s RCMS:

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  • Lead the external regulatory reporting for the bank ensuring proper disclosure and execution of the Bank’s various public commitments and quarterly complaints reports (e.g., designated complaints quarterly report, senior’s code, complaints, director’s report, public accountability statement, FCAC market data gathering/annual assessment);
  
  
  • Support the CCO during any regulatory reviews and exams;
  
  
  • Review annual risk assessments, compliance test plans and semi-annual RCMS attestations to handle the Bank’s adherence to controls and legislation;
  
  
  • Support Bank’s legislative change program. Work with the compliance team to ensure ongoing review and identification of new legislation or changes to legislation including working with the Business to implement and improve controls to ensure adherence to regulatory requirements;
  
  
  • Ensure risks are appropriately identified/communicated and appropriate controls are identified, captured, added to the RCMS to mitigate regulatory risk within PC Bank RCMS;
  
  
  • Contribute to monthly compliance reporting to Business Compliance Operating Committee and to the Operational Risk Management Committee including any material instances of non-compliance and quarterly reporting to the Conduct Review Committee of the Board on PC Bank’s overall state of compliance with applicable legislative provisions.
  
  

What You Bring!

• Experience in Compliance/Risk at a Canadian Financial Institution for at least 8 years.


• 5+ years managing complex projects, including operations, process change, policy change, new initiatives.


• Post-secondary education in business, commerce, economics or a related field, or equivalent experience.


• Leadership experience leading a team and working with cross functional teams/vendors.


• Knowledge of and experience with Regulatory Compliance Risk Management Solutions.


• Familiarity with current and emerging sales practices and/or consumer protection legislation.


• Ability to provide coaching and mentorship.


• An analytical and creative thinker, with a track record of delivering results.


• Strong communication and relationship building skills.


• The ability to deal with ambiguity and make intelligent assumptions.


• Strong personal responsibility, honesty, and integrity.


• A friendly, outgoing attitude; with the ability to establish relationships with key business partners.

What we offer [For full-time permanent roles]

 

Competitive discretionary bonus 

✨ Market leading RRSP match program

Medical, dental, vision, life, and disability benefits

Employee Share Purchase Plan

Maternity/Parental top-up while you care for your little one

Generous vacation policy and personal days 

Virtual events to connect with your fellow colleagues

Professional development and comprehensive Career Development program

A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience

 

The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON .

Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration. 

To learn more, visit eqb.investorroom.com and eqbank.ca .