Client Relationship and Growth Manager

We enable financial institutions to become AI-first digital leaders.

As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here.

About the job:

Are you an experienced banking technology client relationship professional who enjoys helping clients achieve measurable value while growing strategic partnerships? VeriPark is seeking an energetic and trusted Client Relationship & Growth Manager to own, strengthen and expand relationships with a portfolio of large credit unions and other financial institution clients in Canada.

You will serve as the primary relationship leader and the face of VeriPark to assigned clients. You will be accountable for both the retention and growth of these relationships by understanding each client’s business objectives, supporting continued success with VeriPark solutions, strengthening executive relationships, securing contract renewals and increasing VeriPark’s strategic footprint. A central part of the role is identifying, shaping and helping close cross-sell and upsell opportunities for additional solutions, services and advisory engagements that create measurable client value.

Location Preference:

While we encourage all qualified candidates based in Canada to apply, preference will be given to candidates located in the Toronto or Vancouver areas.

Key Responsibilities:

• Own the overall client relationship and commercial performance for an assigned portfolio of financial institutions, serving as the primary point of coordination between client stakeholders and VeriPark.
• Develop a deep understanding of each client’s strategy, priorities, operating environment, technology landscape, desired outcomes and investment roadmap.
• Build trusted relationships with executive sponsors, business leaders, technology stakeholders, procurement teams and day-to-day client contacts.
• Develop and execute account growth plans that expand VeriPark’s footprint across business units, product lines, geographies and stakeholder groups within each client organization.
• Proactively identify, qualify and pursue cross-sell, upsell and expansion opportunities based on evolving client priorities, strategic initiatives, technology roadmaps and organizational changes.
• Apply cross-selling strategies such as expanding a CRM relationship into digital banking; introducing loan origination, customer onboarding, servicing or engagement capabilities to an existing digital banking client; extending a solution from one business line, subsidiary or region into others; and adding professional services, managed services, training, optimization or transformation engagements around deployed solutions.
• Use successful implementations and measurable client outcomes to build internal advocacy, executive sponsorship and business cases for broader adoption of VeriPark solutions and services.
• Partner with solution consultants, pre-sales, product specialists, delivery leaders and executives to shape value propositions, pursuit strategies, demonstrations and proposals, and to help close qualified expansion opportunities.
• Maintain an active, well-qualified pipeline of expansion opportunities and provide accurate account-level growth forecasts and revenue projections.
• Establish and maintain account plans, stakeholder maps, relationship goals, whitespace analyses and regular engagement cadences for each assigned client.
• Lead periodic client reviews and executive business reviews covering outcomes, adoption, service performance, open priorities, risks, growth opportunities and forward plans.
• Monitor client health and satisfaction, identify relationship or delivery risks early and coordinate timely resolution with delivery, support, product and leadership teams.
• Act as the client’s advocate within VeriPark by communicating priorities, feedback and business needs to the appropriate internal teams.
• Support clients in maximizing the value and adoption of VeriPark solutions, including digital banking, CRM and related services.
• Own renewal planning and contract discussions, working to protect recurring revenue while identifying appropriate opportunities to broaden the relationship.
• Maintain accurate client, renewal, relationship and opportunity information in VeriPark’s CRM, including activities, risks, commitments and forecasts.
• Collaborate with Microsoft sellers, technology specialists and industry teams when joint engagement will benefit the client relationship or a qualified expansion initiative.
• Represent VeriPark at relevant client meetings, industry events and conferences, with an emphasis on relationship development, client advocacy, account growth and market insight.

Required Qualifications

• At least 8 years of relevant experience in client relationship management, strategic account management, client success, consulting or enterprise technology within complex B2B environments.
• Proven experience managing and growing a portfolio of financial institution clients with a combined value of USD 5 million or more.
• Demonstrated success growing revenue within existing enterprise accounts through cross-selling, upselling, executive relationship development and strategic account planning.
• At least 4 years of experience working with mid-size banks and/or large credit unions and with applications or systems integration services related to CRM, loan origination, branch solutions or digital banking.
• Experience leading client governance, executive business reviews, renewal discussions, opportunity development and cross-functional issue resolution.
• Ability to translate complex client needs and strategic priorities into value-based recommendations and actionable growth opportunities.
• Commercial acumen, including experience with contracts, renewals, proposals, forecasting and complex account expansion initiatives.
• Clear, concise and persuasive written and oral communication skills, with the ability to influence across organizational levels without direct authority.
• Comfort working with details related to finance, legal terms, product functionality, implementation and technology.
• Excellent prioritization, organization and time-management skills across multiple client relationships.
• Highly motivated, proactive and accountable, with a practical approach to solving challenging client and business problems.
• Willing and able to travel up to 50% within North America and internationally.
• Bachelor’s degree in business, engineering or a related field, or equivalent professional experience.

What we are offering?

• Remote Freedom, Your Way: At VeriPark we believe in the power of talent, no matter where it resides. Design your ideal workspace and achieve the perfect work-life balance.
• Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! (CAD 145,000 – 165,000 gross annually + sales bonus)
• Employee Wellbeing: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Employee Wellbeing Program with Heltia or MantraCare Membership. We care you!
• Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself.
• Unleash Your Potential: Develop yourself with VeriPark Academy opportunities; webinars, and in-house training sessions.
• Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events two times in a year. Special information sharing environment where you can update & align yourself.
• Reward & Recognition, Celebrating Your Success: Your contributions deserve to be recognized! Be part of our Reward & Recognition Program, featuring exciting awards such as a One-Week Work & Travel Experience and other experience-based rewards.

About VeriPark:

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.

With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 1000+ colleagues are serving customers in more than 30 countries worldwide.