Assistant Manager

We’re looking for an experienced, hands-on assistant manager to lead front-of-house operations. This is a working role for someone who thrives during service, leads by example, and is confident in managing both people and performance in a fast-paced environment.

Key Responsibilities

Service & Floor Leadership

• Run shifts and lead from the floor, ensuring smooth, high-quality service

• Deliver exceptional customer experiences and build rapport with regulars (remembering names/faces)

• Handle customer feedback and resolve issues professionally

• Run expo for dine-in and takeout orders

• Help to manage and run the food truck at events

Staffing & Labour Management

• Create staff schedules and manage availability

• Actively manage labour during shifts to align with business levels

• Train, support, and motivate team members

Cash Handling & Reporting

• Oversee cash handling procedures and end-of-day cash-outs

• Review, edit, and verify cash reports using Excel

• Ensure accuracy, accountability, and proper reconciliation

Operations & Systems

• Manage takeout orders via POS and phone

• Maintain strong communication between front and back of house

• Ensure service standards and operational efficiency are consistently met

Stock & Inventory

• Monitor stock levels and assist with ordering

• Maintain proper inventory control and reduce waste

Menu Development & Offers

• Edit and update menus based on seasonality

• Improve offerings, including cocktails and in-store promotions

Marketing & Social Media

• Support and manage social media activity (content, engagement, promotions)

• Help drive traffic and build the restaurant’s local presence

Cleanliness & Standards

• Maintain a clean, organized front-of-house environment

• Implement and enforce cleaning schedules and standards

What We’re Looking For

• Proven experience running a restaurant floor

• A valid drivers license is preferred

• Experience scheduling staff and managing labour effectively

• Strong cash handling skills and experience reviewing cash-outs (Excel knowledge preferred)

• Ability to contribute to menu updates and improve product offerings (including cocktails)

• Comfortable with social media promotion and engagement

• Strong organizational skills and attention to detail

• A hands-on leader who leads by example during service

• Genuine enthusiasm for customer service and building relationships with guests