Administrative Associate

Description

Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)

Employment Status: Permanent, Full-Time (37.5 hours/week)

Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).

*Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.

Join Our Team

Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.

Why Join TELUS Health?

Employer-matched pension plan available from day one

Group benefits plan available from day one

3 weeks of vacation and 3 wellness days per year (paid time off)

TELUS share purchase plan

Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more

Up to $5,000 per year for mental health support

40% discount on TELUS and Koodo mobile plans

And much more

What You'll Do

Welcome clients in a professional and courteous manner

Answer internal phone calls

Process client billing

Balance and close the cash register at the end of the day

Manage appointments (confirmations, rescheduling, cancellations)

Collaborate with the Coordinator to ensure smooth daily operations

Respond to client inquiries and help minimize wait times

Open and/or close the clinic reception area

Manage incoming patient emails

Participate in month-end reconciliation activities

Maintain the appearance, cleanliness, and inventory of the service area

Provide administrative support and coverage as needed

Perform any other related duties as assigned

Qualifications

What You Bring

High school diploma completed

Minimum of 1 year of customer service experience

Bilingualism (French and English), both spoken and written

Basic knowledge of MS Office (Outlook, Excel, Word)

Excellent attention to detail and strong organizational skills

Knowledge of medical terminology (asset)

Professionalism, courtesy, and discretion

Ability to work efficiently while maintaining confidentiality

Punctuality and reliability

Strong stress management and prioritization skills

Ability to manage multiple tasks simultaneously

Professional and polished appearance

Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.