Commercial Development Manager

The Bank & Vogue Group of Companies is a family-owned business headquartered in Ottawa, Canada, with a global presence and a passion for creating a more sustainable future.

Through Bank & Vogue (Wholesale) and Beyond Remade, we combine decades of global expertise in secondhand clothing and textiles with innovative solutions that give materials a second life. Our businesses work together with a shared purpose: reducing waste, creating new opportunities, and advancing the circular economy through meaningful partnerships and creative thinking.

We are guided by three important principles: Kindness, Innovation, and Trust. We believe in treating people with respect and compassion, embracing new ideas that challenge conventional thinking, and building strong, lasting relationships through honesty, integrity, and accountability.

Together, we foster a collaborative, entrepreneurial environment where our people are encouraged to grow, contribute, and make a meaningful difference. We are proud of the work we do and the positive impact we create for our people, our partners, and the planet.

Our Culture:

At the Bank & Vogue Group of Companies, we believe our people are our greatest strength. We foster a culture where everyone feels valued, respected, supported, and empowered to be their authentic selves.

Guided by our commitment to our values, we encourage collaboration, fresh ideas, continuous learning, and personal growth. We celebrate diverse perspectives, embrace equal opportunities, and strive to create an inclusive workplace that reflects the global communities we serve.

Above all, we believe in working together with purpose, supporting one another, and creating an environment where everyone has the opportunity to thrive and make a meaningful impact.

The Position:

The Commercial Development Manager plays a key leadership role in driving business growth, strengthening commercial relationships, and developing high-performing teams across our global wholesale operations.

Reporting to the Chief Operating Officer, this position is responsible for guiding our Business Development, Account Management, and Customer Retention functions, with a strong focus on expanding market opportunities, growing revenue, and building lasting customer and supplier partnerships.

The ideal candidate is a dynamic, results-driven leader who combines strategic thinking with a hands-on approach to coaching, collaboration, and business development. This role offers an exciting opportunity to shape the future of BVL Wholesale while fostering a culture of accountability, innovation, and continuous improvement.

Responsibilities include:

• Lead, coach, and develop the Business Development, Account Management, and Customer Retention teams.
• Drive new customer and supplier acquisition, expanding BVL's global account base and commercial opportunities.
• Research emerging markets, industries, and potential customers and suppliers to identify opportunities for growth.
• Develop and execute business development strategies focused on revenue growth, gross profit, and long-term partnerships.
• Mentor developing Account Managers through training, coaching, and performance management, preparing them to progress into Senior Account Manager roles.
• Provide hands-on support with customer relationships, negotiations, sales strategies, and commercial challenges.
• Lead the Customer Retention function, establishing strategies to reactivate inactive customers and suppliers, strengthen relationships, and reduce account attrition.
• Support Retention Specialists in resolving customer concerns, overcoming barriers, and negotiating renewed partnerships.
• Establish clear team objectives, performance metrics, and accountability for business development, account growth, and retention.
• Monitor sales pipelines, customer engagement, conversion rates, and team performance to identify opportunities for improvement.
• Build and maintain strategic customer and supplier relationships through client visits, negotiations, and industry events.
• Collaborate with the Director of Wholesale Operations and other departments to align commercial priorities and support overall business growth.

The ideal candidate will possess the following attributes and experience:

• Strong leadership skills with the ability to inspire, coach, and develop high-performing teams.
• A demonstrated passion for business development, relationship building, and identifying new commercial opportunities.
• Excellent communication, interpersonal, and negotiation skills, with the confidence to engage with customers, suppliers, and colleagues across global markets.
• A strategic and entrepreneurial mindset, with the ability to identify opportunities, solve problems, and drive meaningful business results.
• Strong organizational and analytical skills, with the ability to manage competing priorities, assess performance, and make informed decisions.
• A collaborative, hands-on leadership style that promotes accountability, teamwork, and continuous improvement.
• Previous experience in sales, business development, account management, or team leadership is considered an asset.
• Post-secondary education in Business Administration, Commerce, Marketing, or a related field is considered an asset.
• Experience working in international markets, wholesale distribution, or related industries is considered an asset.
• Spanish language proficiency is considered an asset , given the global nature of our business and relationships across Latin America.
• A willingness to learn, adapt, and grow within a dynamic, evolving business environment.
• Alignment with the principles of being Kind, Innovative, and Trusted .

What We Offer

We believe in supporting our people with the flexibility, tools, and opportunities they need to succeed. As part of our global team, you'll enjoy:

• Flexible Remote Work: Enjoy the flexibility to work remotely while staying connected with a collaborative global team.
• Technology & Equipment: Company-provided tools and technology to help you perform at your best.
• Phone Support: Company phone or mobile allowance, where applicable.
• Business Travel Support: Reimbursement for approved business travel, mileage, and work-related expenses, including travel insurance.
• Generous Time Off: Competitive vacation and paid time off programs to support a healthy work-life balance.
• Health & Dental Benefits: Comprehensive health and dental coverage for eligible Canada-based Team Members.
• Performance-Based Rewards: Opportunities to earn bonuses and incentives that recognize your contributions and results.
• Recognition & Appreciation: A culture that celebrates achievements, teamwork, and the people who make a difference.
• Career Growth & Development: Opportunities to learn, take on new challenges, and advance your career within a growing global organization.

More than just a job, this is an opportunity to grow, make an impact, and be part of a team working together with purpose.