Performance Management Specialist (13354)

Department:

Talent Management (20001209) - Talent Management (30000064)

Salary Information:

$100,318.40 - $125,434.40

Employment Type:

Temporary until December 2027

New or Existing Vacancy:

New

Weekly Hours:

35

Off Days:

Saturday and Sunday

Shift:

Day

Last Day to Apply:

July 6, 2026

Reports to:

Manager, Talent Management Centre of Excellence

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision:

Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission:

To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Our Talent Management Department is seeking a Performance Management Specialist to join their team! This newly created role is an opportunity to make an impact within the organization.

What You Will Do The Performance Management Specialist is responsible for supporting the design, implementation, and continuous improvement of a scalable, fair, and compliant performance management program across the TTC. As the organization’s subject matter expert, the role translates strategic objectives into practical, user friendly tools and processes that enable leaders and employees to effectively manage and enhance performance.

This role ensures that performance management practices are consistent, data-driven, and aligned with organizational priorities, while also meeting legal requirements. By leveraging strong analytical, process design, and business analysis capabilities, the Specialist develops end to end talent management processes, standard operating procedures, and reporting mechanisms that support informed decision-making and continuous improvement.

Supporting a major organizational transformation, the incumbent plays a key role in embedding the performance management program across all business units. Working collaboratively with Compensation, People & Culture Business Partners, Employee Learning & Development, and Senior Leadership, the Specialist fosters a culture where performance management drives individual growth, strengthens organizational capability, and delivers measurable business outcomes.

The incumbent will also demonstrate behaviours that support diversity, inclusion, and a respectful workplace and service environment free from discrimination and harassment; helps remove barriers and accommodate employees and customers in accordance with TTC’s obligations under the Ontario Human Rights Code (OHRC), the Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.

What Qualifications Do You Bring?

Completion of a University degree or College diploma in Business, Public Administration, or a related field, or an equivalent combination of education, training, and experience

Substantial experience designing, implementing, and managing performance management frameworks in large, complex organizations including rating methodologies, calibration practices, and performance cycles within unionized or regulated environments

Proven ability to design, document, and optimize end-to-end Talent management processes using structured methodologies (e.g., Lean, Six Sigma), including development of professional-quality process maps and standard operating procedures (SOPs)

Experience developing tools, training, and guidance to support managers in conducting effective performance conversations and consistently applying performance management frameworks. Ability to follow established policies and standards, maintain confidentiality, and ensure accuracy of documentation and data used for reporting and decision-making

Strong experience translating business requirements into practical process solutions, including requirements gathering, stakeholder analysis, gap analysis, and solution design

Advanced analytical capability with experience interpreting HR and performance datasets, identifying trends, and developing clear, actionable management reports and dashboards; proficiency with HRIS platforms (e.g., SAP SuccessFactors, Workday, Oracle HCM) and reporting tools (e.g., Power BI)

Working knowledge of succession planning, talent review processes, and talent data management, with the ability to generate insights on pipeline strength, readiness, and diversity of talent

Strong interpersonal skills with the ability to collaborate and build credibility across HR, leadership, and executive leadership; proven ability to influence decision-making and provide expert advice on performance-related matters

What Skills Do You Bring?

Use office technology, software and applications

Communicate in a variety of mediums

Plan and organize activities / projects to meet section and organizational goals

Provide specialized consultation

Demonstrate specialized expertise and knowledge in the assigned field

Understand and apply administrative policies, processes, and procedures

What We Offer

Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives. Making the most of the benefits of working remotely and purpose‑driven in‑person collaboration opportunities.

Support for professional development opportunities for all colleagues through a broad range of learning programs that include in‑person and online training, leadership development, and support for colleagues’ well‑being.

Commitment to EDI The TTC is committed to upholding the values of equity, diversity, anti‑racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier‑free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at View phone number on ca.talent.com or View email address on ca.talent.com . Any information received related to an accommodation will be addressed confidentially.

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