Manager, Payroll Administration - Payroll Services

Manager, Payroll Administration - Payroll Services

Payroll

Burnaby, BC

Reporting to the Director, Payroll, the Manager, Payroll Administration is accountable for leading and delivering Health Shared Services BC (HSSBC) payroll customer services efficiently, on-time and within budget. Specifically the Manager, Payroll Administration will provide services to PHC, PHSA, VCH and HSSBC.

What you’ll do

• Manage the payroll customer service team including hiring, training, coaching/mentoring, and conducting performance management of team by interviewing and making selection decisions, scheduling staff, coordinating work assignments, evaluating employee performance, determining related training and orientation requirements, addressing performance issues through intervention or counseling, as required, investigating work and staff issues, addressing grievances and, where necessary, initiates disciplinary action up to and including termination in conjunction with the Advisor, Payroll Administration.
• Maintain high customer service levels from the payroll customer service team by performing duties such as scheduling and coordinating work assignments and system processes, problem identification and resolution. Identify training needs, develop and review draft training documents and organize training and orientation sessions.
• Responsible for the timely and accurate preparation of payroll payments through such tasks as creating and maintaining processing schedules and checklists, reviewing reports to ensure the integrity and completeness of the payroll and benefits information, identifying and correcting discrepancies. Ensure that all payroll information remains confidential and controlled.
• Participate in special projects such as Canada Savings Bond Program and United Way Campaigns, in coordination with the Manager, Payroll Accounting and Benefits.
• Coordinate the processing of special payments for severance, retroactive, performance and merit pay and collective agreement and Human Rights grievance resolution payments.
• Coordinate and conduct education programs for staff and user departments related to new and revised forms, policies and procedures, the use of reports and computer systems.
• Receive and respond to payroll inquiries and complaints regarding issues such as interpretations of payroll regulations and collective agreements. Work with the Director Payroll and Human Resources on unresolved issues.
• Participate in a variety of committee meetings as payroll representative through methods such as providing relevant functional information, identifying and researching impact of decisions from a payroll perspective.
• Manage the activities and performance of payroll staff to ensure operational efficiency and effectiveness – institutes appropriate internal controls for the payroll operation; ensures compliance with Revenue Canada, Employment Standards and collective agreements. Prepare returns and reports as required by the legislation; maintain competence and knowledge and acts as a resource for the application of Income tax, Canada Pension and Employment Insurance and other legislated employee/employer deductions; maintains proper and secured retention of payroll documents and data; monitor the control mechanisms which include performing and reviewing accounts, reconciling, explaining and accounting for discrepancies and taking corrective actions; participate in organizing audit activities and preparation of audit working papers for payroll.
• Evaluate the department’s ability to measure and improve customer needs by participating in activities to compare performance including the development of process standards; improving business processes to meet customer needs; sharing information and responding to areas of dissatisfaction.
• Evaluate the department’s ability to measure and improve cost effectiveness by promoting efficient and effective utilization of allocated resources, which includes developing staff to ensure continuity of operation of the Payroll function; hire, evaluate and promote continuous learning for staff; manage and resolve staff issues as necessary; foster conditions for team effectiveness; promote, assess and improve staff productivity; develop and monitor efficiency standards, indicators, benchmarks and workload measurement standards.
• Manage the analysis of audit query reports as a result of the payroll process runs.
• Manage the implementation of the recovery process for overpayments (i.e. recovery period for payroll deduction and release of the payroll authorization form).
• Manage the requisitions for off cycle cheques processing.
• Perform other related duties as required.

What you bring

Qualifications

• University Degree and Professional Accounting Designation such as CA, CGA, CMA, plus as least five (5) to seven (7) years related experience with at least four (4) in a managerial position.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within health care settings. This involves familiarity and understanding Indigenous Cultural Safety and Humility recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within Payroll contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study - BC Human Rights Code, BC Anti-racism Act and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated initiatives in breaking down barriers and ensuring a safe environment ensuring a sense of belonging to all and informed by Indigenous Cultural Safety.
• Awareness of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Demonstrated leadership skills.
• Comprehensive knowledge of generally accepted accounting principles including internal control and audit requirements as well as legislation, regulations, practices and guidelines.
• Ability to manage and provide leadership to others.
• Effective verbal and written communication skills.
• Demonstrated analytical and problem solving skills.
• Ability to utilize a customer service approach to staff and clients.
• Demonstrated knowledge of collective agreements, applicable legislation and regulations.
• Thorough knowledge of information systems relevant to payroll including PeopleSoft.
• Ability to set priorities, manage own work activities and delegate tasks to achieve maximum efficiency.
• Understands the functional complexities of an integrated, multi-faceted Human Resource, Payroll and Benefits system.
• Uses broad knowledge and experience in human resources, payroll and benefits practices and related business processes.
• Demonstrates a commitment to beginning and/or continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Demonstrates foundational knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular Full-Time

Salary Range: $108,147 - $155,461. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience, and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 1795 Willingdon Avenue, Burnaby BC V5C 6E3

Closing Date: Applicants accepted until position is filled

Hours of Work: Monday-Friday 08:00-16:00

Requisition #: 200495E

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at ***email_hidden***.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention current employees of PHSA

You must apply via your internal profile at .

The internal job posting expires on June 26, 2026 and will no longer be accessible. If the internal job posting has expired, please e-mail View email address on canada.jobradars.com with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail View email address on canada.jobradars.com with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at View email address on canada.jobradars.com .