Bilingual Collection and Recovery Agent Role

Support financial empowerment as a Bilingual Collection and Recovery Agent with iFinance Canada. This role emphasizes exceptional customer service while effectively managing delinquent accounts. In this position, you will combine your bilingual skills and customer service experience to navigate account collections and assist clients in understanding their payment options. You will handle customer inquiries, negotiate resolutions, and document all interactions to maintain a thorough case management process. Attention to detail and strong communication will be vital in your daily tasks. Key Responsibilities:

• Conduct regular account assessments to manage delinquency
• Perform telephone collections with professionalism and respect
• Negotiate and document customer payment agreements
• Update and manage customer information in the system
• Assist with necessary notices and documentation

Requirements:

• Proven history as a collection agent
• Bilingual in French and English, both oral and written
• Familiarity with legal frameworks surrounding collections
• Strong negotiation and interpersonal skills
• Confidence in using MS Office and database systems

Elevate your career by supporting customers through their financial journeys at iFinance Canada. #J-18808-Ljbffr