Director, Clinic Performance and Specialty Programs

This is a hybrid position based out of North York @ 243 Consumers Rd. You will work 4 days a week in office and 1 day remote. Some travel will be required.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Clinic Performance & Specialty Programs is a strategic and operational leadership role responsible for driving clinic stabilization initiatives and overseeing the development, implementation, and performance of Lifemark’s specialty clinical programs. This role partners closely with Regional Directors and cross-functional central support teams to identify and improve underperforming clinics while ensuring specialty programs are clinically aligned, operationally effective, scalable, and commercially successful.

The successful candidate will bring a strong clinical background combined with operational leadership experience, enabling them to effectively support clinic teams, guide specialty program development, and drive sustainable performance improvements across the organization.

This role will also play a key part in supporting Lifemark’s evolving healthcare strategy and future-state alignment with Shoppers Drug Mart, helping identify operationalize opportunities for integrated care models, interdisciplinary collaboration, and enhanced patient access to specialty services across the broader healthcare ecosystem.

Key Responsibilities:

• Partner with Regional Directors to identify current and forecasted underperforming clinics using operational, financial, staffing, patient care, and market performance indicators.
• Develop and execute clinic stabilization strategies and action plans in collaboration with Regional Directors and clinic leadership teams.
• Conduct operational and clinical assessments to identify root causes impacting clinic performance, patient experience, clinician engagement, and service delivery.
• Work with Regional Directors to leverage centralized support functions including Human Resources and Talent Acquisition (recruitment and retention strategies), Finance, Marketing, and Operations.
• Monitor clinic recovery plans, KPIs, and progress against performance targets.
• Support clinic leaders with operational coaching, workforce planning, service optimization, and clinical program integration.
• Identify trends and systemic challenges impacting clinic performance and recommend scalable solutions.
• Support change management initiatives and operational optimization efforts across the clinic network.
• Prepare performance reporting and recommendations for senior leadership.

Specialty Program Leadership & Interdisciplinary Care

• Lead the strategy, operations, and growth of Lifemark specialty programs, including Vestibular Rehab, Pelvic Health, Concussion Management, Shockwave Therapy, Massage Therapy, and emerging specialty services.
• Provide leadership and direction to Specialty Program Leads and support the ongoing development, standardization, and continuous improvement of specialty services across the organization.
• Ensure specialty programs align with clinical best practices, patient care standards, organizational objectives, and market opportunities.
• Partner with Clinical Excellence, Marketing, Operations, and healthcare stakeholders to promote specialty services, strengthen referral pathways, and improve patient access and continuity of care.
• Develop and support clinician application, training, mentorship, and participation processes for specialty programs.
• Establish criteria and governance for determining specialty service locations based on market demand, clinician expertise, operational readiness, and patient needs.
• Monitor program performance through metrics such as patient outcomes, clinician engagement, utilization, revenue growth and return on investment.
• Support innovation and development of new specialty services and integrated care pathways based on emerging healthcare trends, patient needs and organizational priorities.
• Advance interdisciplinary models of care that enhance collaboration across physiotherapy, chiropractic, massage therapy, occupational therapy, mental health, pharmacy and other healthcare disciplines.
• Explore opportunities for co-located services, integrated programming and collaborative care models aligned with Shoppers Drug Mart and broader enterprise healthcare strategies.
• Contribute to scalable, patient-centered healthcare solutions that improve accessibility, convenience, clinical quality, and overall patient experience for Canadians.
• Build strong collaborative relationships with Regional Directors, Clinic Directors, Specialty Leads and central support teams.
• Provide leadership, mentorship and coaching to specialty program leaders and clinic teams.
• Influence and support operational excellence through effective communication, collaboration and stakeholder engagement.
• Foster a culture of accountability, innovation, clinical excellence and continuous improvement.
• Support organizational initiatives and strategic priorities as assigned.

What we're looking for:

• Regulated healthcare professional designation required (e.g., Physiotherapist, Occupational Therapist, Chiropractor, Kinesiologist, Massage Therapist or related allied health profession).
• Active professional registration in good standing preferred.
• 7–10+ years of progressive leadership experience in healthcare operations, clinic management or program leadership within a multi-site environment.
• Demonstrated success improving operational, clinical and financial performance across multiple clinics or programs.
• Experience leading or supporting specialty clinical programs considered a strong asset.
• Strong understanding of rehabilitation, interdisciplinary care models and allied health service delivery.
• Experience supporting integrated healthcare initiatives or collaborative care models considered an asset.
• Proven ability to analyze data, identify trends and drive measurable performance improvements.
• Experience working cross-functionally with operations, finance, HR, marketing and clinical teams.
• Strong clinical credibility and operational leadership.
• Strategic thinking and problem-solving.
• Operational and financial acumen.
• Program and project management.
• Leadership, coaching and team development.
• Change management.
• Data analysis and performance management.
• Strong communication and presentation skills.
• Collaboration and relationship-building.
• Understanding of interdisciplinary healthcare delivery models.
• Ability to manage multiple priorities in a fast-paced environment.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca