Director, Clinical Care and Residential Programs

Baycrest Terraces

has an exciting opportunity for a

Director, Clinical Care and Residential Programs

Posting Number: 9972

Position Type: Full Time

Bi-Weekly Hours: 70 Hours

Union: Non-Union

Date Posted: June 3, 2026

Internal Closing Date: June 11, 2026

About Us

At Baycrest, senior living reflects a commitment to supporting people as they age with purpose, fulfilment and dignity. Through communities such as Baycrest Terraces, we offer retirement living, assisted living and memory care services designed to meet evolving needs.

At Baycrest Terraces, we believe individuals can flourish and embrace opportunity at every stage of their lives. Baycrest Terraces is where residents can continue to thrive in their later years. We offer unmatched health care, social activities, and cultural programs that enhance the physical, cognitive, emotional, and spiritual health of our residents.

Job Summary

The Director of Clinical Care and Residential Programs is a senior leadership role responsible for overseeing all clinical services and interdisciplinary care delivery within the Baycrest Terraces community. This includes Assisted Living (AL), Independent Supportive Living (ISL), and Memory Care programs. The role ensures high-quality, resident-centered care and programming while fostering collaboration across clinical, wellness, and support teams.

The Director ensures seamless care delivery and alignment with organizational standards. In addition, this role oversees recreation, wellness, and community programming to support residents’ overall well-being and quality of life, while contributing to the operational and financial success of the community.

In addition, this role will be instrumental in supporting the expansion of the JHA entity, including the development of new buildings, scaling of services, and evolution of clinical structures to meet growing demand.

Key Responsibilities

Clinical Leadership & Oversight

• Provide strategic and operational leadership to the interdisciplinary clinical team, including nursing, PSWs, and allied health professionals 
• Oversee care delivery across Assisted Living (AL), Independent Supportive Living (ISL), and Memory Care programs 
• Ensure compliance with all applicable legislation, regulatory body (RHRA), standards, and best practices 
• Lead the development, implementation, and evaluation of clinical policies, procedures, and care models 
• Monitor clinical outcomes, quality indicators, and continuous improvement initiatives 

Admissions, Care Levels & Resident Flow

• Oversee and participate in the assessment of prospective residents to determine appropriate admissions 
• Ensure alignment between resident needs and the community’s care capabilities across AL, ISL, and Memory Care 
• Establish and monitor appropriate care levels, ensuring accuracy in care service allocation and pricing where applicable 
• Monitor and manage staffing levels to ensure safe, effective, and resident-centered care delivery 
• Collaborate with sales and leadership teams to support safe occupancy growth while maintaining quality of care 
• Manage transitions in care as resident needs evolve, ensuring continuity and appropriateness of services 

Interdisciplinary Team Management

• Foster a collaborative, team-based approach to resident care 
• Recruit, mentor, coach, and evaluate clinical team members 
• Promote a culture of accountability, professionalism, and compassionate care 
• Facilitate regular care conferences and interdisciplinary meetings 

Resident Care & Experience

• Ensure individualized care plans are developed, implemented, and regularly reviewed according to RHRA compliance 
• Support residents and families through transitions, changes in care needs, and complex situations 
• Promote a resident-centered philosophy that respects dignity, choice, and independence 
• Drive high levels of resident and family satisfaction through quality care and responsive service 

Recreation, Wellness & Programming

• Oversee recreation and wellness teams to ensure engaging, meaningful, and inclusive programming 
• Align programs with residents’ physical, cognitive, emotional, and social needs 
• Evaluate program effectiveness and resident satisfaction 
• Integrate wellness initiatives into the overall care model 

Business Performance & Strategic Contribution

• Play a critical leadership role in supporting a revenue-generating service model, ensuring clinical services contribute to overall community success 
• Influence and support occupancy targets through appropriate admissions and high-quality care delivery 
• Contribute to financial performance, including return on investment (ROI), through effective resource utilization and staffing models 
• Balance clinical excellence with operational efficiency to sustain a high-performing care environment 
• Monitor and drive key metrics, including resident satisfaction, staff engagement, and retention 

Expansion, Scaling & Clinical Structure Development

• Lead clinical planning and readiness activities for the expansion of new buildings and additional suites 
• Develop and evolve clinical service models, staffing structures, and care delivery frameworks to support growth 
• Ensure scalability of clinical operations while maintaining quality, safety, and regulatory compliance 
• Partner with senior leadership on forecasting, workforce planning, and resource allocation tied to expansion 
• Support onboarding and integration of new residents, teams, and services during expansion phases 
• Identify opportunities to enhance or introduce new care offerings aligned with resident needs and market demand 
• Establish standardized processes that enable consistent care delivery across an expanded footprint 

Quality, Risk & Compliance

• Lead quality improvement, risk management, and infection prevention initiatives 
• Ensure proper documentation, audits, and reporting requirements are met 
• Participate in inspections and accreditation processes as required 

Collaboration & Leadership

• Work closely with senior leadership and other departments to support overall community operations 
• Contribute to strategic planning and organizational initiatives 
• Act as a key liaison with external partners, healthcare providers, and regulatory bodies

Who You Are

• A collaborative and relationship-focused leader who works effectively with interdisciplinary teams, residents, families, and external partners;
• An exceptional communicator with strong interpersonal, organizational, and team-building skills;
• A confident and compassionate leader with the ability to coach, mentor, and develop high-performing teams in a fast-paced environment;
• Skilled in conflict resolution, critical thinking, and decision-making, with the ability to navigate complex and sensitive situations effectively;
• Passionate about resident-centered care, service excellence, and continuous quality improvement;
• Committed to fostering a culture of accountability, professionalism, inclusivity, and compassionate care;
• Knowledgeable in wellness, recreation, and holistic programming approaches that support aging in place and resident quality of life;
• Able to build trust and maintain strong working relationships with stakeholders at all levels of the organization;
• Adaptable and forward-thinking, with the ability to support growth, innovation, and evolving clinical care models.

Qualifications

• Bachelor of Science in Nursing (BScN) degree required;
• Completion of a post-graduate certificate, diploma, or degree in Nursing Administration, Leadership, Management, or a related field required; a business degree with a focus in health management is preferred;
• Current registration in good standing with the College of Nurses of Ontario (CNO) required;
• Current Basic Cardiac Life Support (BCLS) Level C with Automated External Defibrillator (AED) certification required;
• Minimum 5–7 years of progressive leadership or management experience in healthcare or senior living environments, preferably within retirement living;
• Demonstrated knowledge of the Retirement Homes Act (RHA), Retirement Homes Regulatory Authority (RHRA) standards, and applicable healthcare legislation and regulatory requirements;
• Experience leading clinical quality improvement, risk management, infection prevention and control (IPAC), and resident safety initiatives;
• Proven experience managing complex resident care needs, including dementia and memory care populations;
• Strong financial and operational acumen, including experience with budgeting, staffing models, resource planning, and performance metrics;
• Experience supporting organizational growth, change management, program development, or operational expansion initiatives considered an asset;
• Knowledge of collective agreements and experience working within a unionized environment preferred;
• Proficiency with electronic health records (EHRs), clinical documentation systems, and Microsoft Office applications.

Compensation

At Baycrest, we take pride in ensuring our compensation structure is internally equitable and compliant with pay equity legislation. We believe compensation should be transparent, equitable, and reflective of your experience and growth. Our salary ranges are structured to support progression, from learning the role to demonstrating full proficiency.

The salary range for this position is $137,009 to $171,261 per year. 

Your placement within the target hiring range will depend on your job-related knowledge, skills, abilities, and relevant education and experience, as well as considerations such as market conditions and internal equity. The starting salary will be determined using these factors to ensure fairness and consistency across the organization.