Dual Clinic Manager

Job Responsibility: Position Title: Dual Clinic Manager Job Type: Permanent Full-Time Job Location: Westgate and Downtown Medicentres Clinics Reports to: Regional Operations Manager Date Last Updated: June 2024 Medicentres is a growing network of professionally managed healthcare clinics dedicated to providing accessible healthcare to patients across Alberta, Saskatchewan, Manitoba, and Ontario. Regardless of your role, you are an integral part of our customer-first team and are guaranteed to make an impact on the lives of Canadians. By choosing to belong at Medicentres, you will join a team of passionate, like-minded people enjoying a challenging and rewarding career in the ever-changing health care industry. It starts with you. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. JOB PURPOSE: Reporting to the Regional Operations Manager, responsible for overseeing the efficient day-to-day operations of two clinics. The Clinic Manager leads the implementation and communication of new initiatives and programs to staff and physicians. Additionally, they collaborate with physicians, patients, clients, vendors, and other internal and external stakeholders to ensure high-quality patient care. JOB DIMENSIONS: Staff: Medical and Non-Medical staff Financial: Responsible for the finances of the clinic, specifically clinic labor, clinic supplies both medical and office, and EBITDA. Other: Responsible for training, coaching and direct supervision of medical and non- medical clinic support staff. PRINCIPAL RESPONSIBILITIES: Clinic Management and Oversight Achieve performance goals such as patient retention, patient satisfaction, patient count, controllable expenses, and operational targets. Supporting physicians every day to ensure we deliver optimal care and service. Ensures optimal levels of medical and office supplies. Ensure proper maintenance of clinic equipment and adhering to Infection Prevention and Control Canada standards. Ensures that funds generated by the clinic are accurately accounted for on a daily basis. Ensures standards of cleanliness and safety are maintained. Responsible for handling patient concerns in an effective manner in accordance with our customer service standards. Ensures all operational reporting and metrics are completed in a timely manner. Ensures the EMR is protected and safeguarded according to organizational policy. Manages clinic staffing levels for adherence to the staffing model. Responsible for all aspects of performance management, performance reviews and progressive discipline within the clinics. Responsible for hiring both medical & non-medical staff as required. Communicates Health & Safety initiatives in the clinic to ensure compliance with company policies. Performs other duties as assigned. KNOWLEDGE, SKILLS AND EXPERIENCE: 3 years management or supervisor experience, preferably in a health care clinic, but not required. Customer service focus with strong communication skills. Detail oriented with exceptional problem-solving skills. Demonstrated ability to be adaptable and flexible. Demonstrated leadership skills with the ability to manage and motivate teams. Ability to handle confidential information in compliance with the Health Information Act guidelines. CONTEXT AND ENVIRONMENT: Ability to work flexible shifts, including evenings and weekends, in a fast-paced environment. Must be able to adjust the schedule to ensure exceptional customer service across all shifts. Travel between sites as needed. INTERNAL COMMUNICATIONS: Physicians Clinic Support Office departments (IT, Accounting, Human Resources) EXTERNAL COMMUNICATIONS: Vendors Suppliers Patients We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted. Final candidates for this position may be required to undergo a security screening, including a criminal records check. To learn more about us, visit