Field Services Manager

Come Build Your Career at Aecon!

Aecon delivers some of the most complex and impactful infrastructure projects — from transformative transportation networks to critical energy, industrial and nuclear programs. The projects we build connect communities and power future generations. With deep roots in North America and a strong footprint internationally, Aecon brings global expertise and proudly serves public and private sector clients through its Construction and Concessions segment.

Safety Always is not only our #1 core value – it is the standard that anchors our culture. We believe the most ambitious projects deserve the most committed people. At Aecon, you won’t just build your career — you’ll help build what matters to enable future generations to thrive.

At Aecon, you can count on:

• Safety Always. Our number one core value. The safety of our people, projects, partners, and stakeholders is our priority focus – today and always.
• Integrity. We lead by example, with humility and courage.
• Accountability. We’re passionate about delivering on our commitments.
• Inclusion. We provide opportunities where people feel valued, supported, and empowered to contribute fully.

We deliver infrastructure with purpose, and our  people are at the heart of everything we do. Aecon employees are incredibly proud to build some of the most impactful infrastructure of this generation – we call it Aecon Proud .

At Aecon we:

• Ensure you and your family receive the services and benefits needed to support your mental, emotional, and physical well-being.

• Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University, tuition reimbursement, and Leadership Programs.

• Are committed to creating work environments focused on mutual respect, teamwork, collaboration, and new ideas, through meaningful initiatives and training, partnerships with Veteran groups, our Aecon Women in Trades and diversity programs, and our Employee Resources Groups (ERGs) to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.

• Operate responsibly by managing risk, safety, and environmental considerations across all our projects and surrounding communities.

Our success is built on the passion, expertise, and dedication of our people. Together, we embrace strong execution, innovation, and continuous improvement — values that come to life through the unique talents and collaborative spirit of every team member. If you’re inspired to make a difference through future-building projects, join our best-in-class team.

What is the Opportunity?

Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe, reliable and innovative solutions across electrical, telecommunications, pipeline distribution and renewable energy markets. With operations across North America, Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always, we partner with clients to build the infrastructure that powers the future.

Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential, retail, commercial, institutional or hospitality environments, ATSI is well-suited to assist clients with their telecom installation needs.

Reporting to the Operations General Manager, the Field Services Manager will support quality, training effectiveness, safety compliance, and performance management for our client programs throughout the province.

What You'll Do Here:

• Serve as the primary operational liaison between ATSI, the client, and partner leadership teams, ensuring strong client alignment, proactive communication, and a consistently high level of service delivery.  
• Build and maintain trusted partnerships with stakeholders, clients, and customers. 
• Provide operational leadership, guidance, and oversight to partner leadership teams operating across Quebec.
• Oversee the overall quality of field work delivered by partner teams, ensuring installations and repairs meet client and Aecon standards.
• Manage program performance by reviewing SLA metrics such as customer satisfaction scores, visit completion, repeat rates, and upselling opportunities
• Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
• Lead safety compliance for partner operations, including field safety audits, hazard assessments, and adherence to Aecon’s HSE requirements.
• Promote an inclusive and collaborative work culture across all partner organizations.
• Support partner leadership teams in coaching technicians on effective product‑recommendation practices.
• Ensure partner teams receive the tools, training, and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
• Review sales results with partner leaders to identify trends, gaps, and opportunities for improvement in attach and conversion rates.
• Work with ATSI and the client to ensure consistent communication, alignment, and execution of sales initiatives across Quebec.

What You Bring to The Team:

• Strong communication and interpersonal skills with the ability to influence, negotiate, and build strong relationships.
• Demonstrated experience managing quality, safety, and performance across multiple partner groups.
• Strong customer‑service mindset with well‑developed problem‑solving abilities.
• Proven ability to manage multiple priorities independently in a fast‑paced environment.
• Ability to travel locally in Quebec as required. 
• Strong committment to inclusion and diversity.

Aecon fosters belonging within and across our organization. We consider all applicants for positions without regard to race, color, religion, sex, national origin, age, mental or physical disabilities, veteran status, and all other characteristics protected by law.

We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA), and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations, appropriate accommodations will be provided upon request throughout the interview and hiring process.

As part of our commitment to fair and transparent hiring practices, Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecon’s AI Usage Policy. All final decisions are made by qualified Aecon team members.