Transportation Dispatcher - Winter 2026/27

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

The Transportation Dispatcher maintains an efficient and professional communications system for the Resort’s Transportation Department, enhancing the user experience through coordinating the safe, reliable, and efficient transportation of team members and guests. This role additionally acts as administrator for the department and works primarily out of the Banff Sunshine Transportation Center. The Transportation Dispatcher reports to the Transportation Supervisor or designate, and liaises closely with the entire department, other mountain operations departments (primarily at the Bourgeau Base area), transportation users, contractors, and vendors.

Job Functions

The primary responsibilities of this role are:

• Coordinating, organizing, and allocating transportation units e.g., pick ups/drops offs, fueling, cleaning.
• Relaying information e.g., traffic, road conditions or changes, emergency procedures.
• Controlling and monitoring radio communications.
• Providing support to Supervisor, Assistant Supervisor, and Foreman.
• Assist in training of team members e.g., bus hosts, drivers.
• Willing and able to perform all department duties and tasks, when required.

Administrative and Reporting Responsibilities:

• Overseeing and maintaining timely completion of documentation e.g., dispatch logs, employee training requirements and checklists, inspections.
• Communicating and adhering to company initiatives, policies, procedures, relevant legislation, and manufacturer guidelines.
• Assisting in timely and accurate incident/deficiencies reporting to appropriate departments/personnel.

Other duties may be requested and assigned from time to time.

Experience/Requirements

• Positive, mature, and friendly attitude along with being neat, alert, punctual and dependable
• Prepared to work flexible schedules e.g., weekends, holidays, nights, extended hours.
• Prepared to work in all weather conditions e.g., appropriate footwear, layers, gloves.
• Calm under pressure and patient.
• Effective time management
• Able to communicate effectively in English, both written and verbally.
• Work in confidential capacity.
• Maintain professional conduct when knowingly acting as a company representative on or off duty.
• Effectively provide training, support, and assistance to coworkers.
• Attend, and actively participate in meetings and training.
• Neat, alert, punctual, and dependable.
• Be at least 21 years of age and possess a valid AB driver’s license and a clear driving record.
• Good comprehension of computer programs e.g., Microsoft suite of products.
• Able to work efficiently, safely, and independently without continuous supervision.

Additional Considerations

• Employees must always be of sound mind, exhibit good judgment, and report to work fit for duty.
• Ability to sit or stand for long periods of time, walking on uneven surfaces, trunk rotation. Occasional lifting, pushing, pulling (up to 20kg) and climb inclined stairs (up to 3m).
• Required uniform pieces (liner, jacket, pants, toque) are provided. Workers must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions.
• This role works around moving vehicles and equipment.
• This role has exposure to industrial chemicals e.g., fuel, grease, oil, cleaners.

This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.