Ski Patrol Assistant Supervisor - Winter 2026/27

Why join us?

We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...

Description

The Ski Patrol Assistant Supervisor is a senior, experienced Patroller who provides experience and leadership to the overall Public Safety team, monitoring snow slopes to ensure the safety of all guests and staff at the Ski Area, and providing prompt, efficient, and courteous first aid response to those in need.

Assistant Supervisors are leads for their cross-functional team of ski patrollers and will work with these direct reports on timely goals for the period- such as mountain setup, staffing for busier periods, training plans and formal performance reviews.

Assistant Supervisors report directly to the Ski Patrol Supervisor and work closely with and under the direction of the Senior Supervisor Public Safety. Assistant Supervisors participate in all matters of risk management and works closely with all Mountain Operations teams, interacting with all Ski Area departments.

Essential Functions

• Assistant Supervisors must possess and demonstrate all skills expected of an experienced Patroller.
• The primary responsibility of this role is to oversee, support and encourage a positive team environment by imparting knowledge, assisting with the organization of training, and maintaining balance through effective communication by working closely with all staff.
• Accountable for the development of safe work procedures and hazard assessments for all tasks within the scope of work is essential for the role as is setting a good example for safe work.
• Assistant Supervisors are expected to be an active member in avalanche control and lead their team to obtain that skill set in collaboration with the Lead Avalanche Forecaster.
• Acting as a mountain safety ambassador managing and mitigating risk in the mountain environment.
• Conducting regular inspections of the mountain, workspaces, and Village infrastructure to identify risk, report findings, and recommend corrective action.
• Providing prompt, efficient and courteous assessment, treatment and transport to those who require it.
• Act as a senior patroller when requested to assist at medical or other emergency scenes.
• Extremely knowledgeable about the ski area, its operational boundaries, and nearby backcountry.
• Enforcing ski area policies within the limits of authority.
• Participating in public and staff education on safe skiing and riding at the ski area and elsewhere.
• Maintaining signage, equipment, and monitoring the conditions of slopes.
• Acting with autonomy; allowing individuals or teams to make informed decisions which follow protocols and procedures without excessive influence or direct supervision.
• Implementing the Sunshine Village Emergency Response Plan and all Emergency Response Assistance Plans, including, but not limited to Medical and/or Trauma, Avalanche rescue, Lift and Gondola evacuation, High Angle rescue, Search & Rescue and Security emergencies. Can undertake Scene Commander, Base Commander and/or Incident Commander functions on all types of emergency response.
• Training trainer in lift, gondola, and self-evacuation procedures and rope rescue techniques.
• Reviews and develops training programs on an ongoing and annual basis.
• Leading avalanche rescue and control operations, as and when required: documenting all training, being proficient in explosives deployment, preparation, handling, transportation, recording, and storage.
• Performing weather and snowpack observation and contributing to the daily avalanche forecasts.
• Effectively handling a toboggan in all terrain, along with operating a snowmobile and other oversnow vehicles within abilities, after initial or recurrent training is completed in accordance with the Snowmobile Training Program.
• Acting as a leader and mentor to Public Safety team members along with other Mountain Operations staff.
• Direct and supervise daily operation of Ski Patrol in the absence of the Ski Patrol Supervisor.

Administrative and Reporting Responsibilities

• Leading accident investigations and ensuring complete documentation and record-keeping.
• Completing all required documentation in a timely fashion following emergency responses.
• Timely and accurate incident and deficiencies reporting to appropriate departments/personnel.
• Trainer for incident report forms and the digital documentation system.
• Facilitating completion of individual Patroller training checklists and continuing education.
• Assisting with health and safety training of employees, confirm they understand safety protocols and procedures and ensure compliance with health and safety legislation and regulations among the team.
• Trained and able to work alongside Dispatcher in the event relief dispatch duties are required or requested.
• Other duties may be requested and assigned from time to time.

Experience/Requirements

• Advanced First Aid (80 hrs) or equivalent first aid training.
• Alberta College of Paramedics membership preferred.
• Valid BLS CPR certificate.
• Canadian Avalanche Association Operations Level 1.
• Canadian Avalanche Association Introduction to Weather and Avalanche Search and Rescue 2 preferred.
• Valid AB Non-Mining Avalanche Control Blaster’s permit preferred.
• Must have worked in Ski Patrol or Snow Safety for five full winter seasons at Sunshine Village, or seven full winter seasons as a Ski Patroller at a similar resort (minimum 5 months per season).
• Previous leadership roles or experience.
• Valid Alberta motor vehicle operator’s license. Able to operate UTV, highway vehicle, and snowmobile
• Expert skiing ability in all types of snow on challenging alpine terrain. Skiing for work requires completion of a competency test, skiing and riding professionally, and may be restricted to designated areas.
• Able to work effectively under pressure during emergency situations.
• Facilitator of debriefs following critical incidents. Additional outside support resources also available.
• Comfortable working at height or in exposed areas of a mountain environment.
• Positive, friendly, and professional attitude.
• Must be able to communicate effectively in English, both written and verbally.
• Demonstration standard radio communication skills and etiquette.
• Proficient with Microsoft Office products (Outlook, Excel) and familiar with InfoEx system.
• Prepared to work outdoors in all weather conditions.
• Prepared to work flexible schedules (weekends, holidays).
• Effectively providing support and assistance to coworkers.
• Must be neat, alert, punctual and dependable.

Additional Considerations

• Employees must always be of sound mind and report to work fit for duty. The ability to exercise good judgement is essential and a key requirement of the position.
• This position requires the ability to ski for long periods of time (spending the day in ski boots is normal), constant trunk rotation, frequent lifting, pushing/pulling of equipment, patients, and tools (up to 45 kg).
• Requires working at heights, occasionally climbing ladders, ascending inclined slopes up to 60% (30°).
• There will be exposure to extreme environments (temperature and wind) and remote work.
• This role may operate machinery and works around moving equipment.
• Patrollers deal with sensitive, confidential information and are expected to adhere to high standards of professionalism and confidentiality.
• Required uniform pieces (jacket, pants) are provided.
• Certain equipment must be provided by the employee in advance, and during employment:
• Alpine or Telemark downhill skis with releasable bindings
• Ski poles
• Ski boots
• Ski helmet (ASTM F2040; CEN 1077; Snell RS-98; Z263.1 certified)
• Digital Avalanche Transceiver (less than 5 years old)
• Avalanche Rescue Shovel
• Avalanche Rescue Collapsible Probe
• Insulated winter boots with rubber sole
• Alpine harness with releasable leg loops
• Headlamp

• This position is subject to all terms and conditions of the Sunshine Village Employee Handbook, HR Policy Manual, and the Alberta Employment Standards Code.

The Perks:

• FREE - Your staff pass is your ticket to ride Sunshine!
• Ski & Ride – Free days & discounts at ski resorts across Canada
• Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
• Career – Recognition programs & career development opportunities
• Wellness – Discounted fitness passes, yoga, onsite support & professional support
• Onsite discounts – Food & beverage, retail, & hotel stays
• Exclusive deals – Brand-named gear & local businesses
• And much, much more!

Can’t wait to get started? Great, because we can’t wait to hear from you!

Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.