Bell Captain

This role is about more than overseeing luggage services  its about leading the first and last impression of the guest journey. As Bell Captain you are a visible hands-on leader in our Guest Services team setting the tone at the front drive and in the lobby. With a calm confident presence and a passion for service excellence you guide your team to deliver seamless arrivals thoughtful departures and elevated moments throughout each guests stay. 

Start Date: September 2026

Guest Connection 

• Act as a welcoming professional presence in the lobby and front drive ensuring guests feel supported from arrival through departure. 
• Personally assist guests with luggage transportation and inquiries stepping in during peak periods or complex situations. 
• Provide knowledgeable personalized recommendations on local wellness culture and adventure experiences. 
• Anticipate guest needs and resolve concerns with care efficiency and discretion. 

Operational Excellence 

• Oversee the safe efficient handling storage and delivery of guest luggage at all stages of the guest journey. 
• Coordinate transportation services including shuttles taxis and private vehicles. 
• Maintain accurate logs for luggage storage guest requests and team activity. 
• Ensure Guest Services equipment are maintained organized and service-ready. 
• Support lobby flow driveway operations and arrival logistics to ensure smooth polished guest movement. 
• Adhere to all Rimrock safety security and service protocols with consistency and precision. 

Team & Culture 

• Lead coach and support the Guest Services team setting clear expectations aligned with Rimrock and Emblems standards. 
• Conduct daily team briefings to align on VIP arrivals group movements and service priorities. 
• Foster a positive collaborative team culture rooted in professionalism accountability and care. 
• Work closely with Front Office Expeditions and Housekeeping to deliver seamless guest journeys. 
• Lead from the floor stepping in to support the team during high-volume or high-impact moments. 

Qualifications :

What You Bring 

• Previous experience in Guest Services ideally within a luxury or upscale hospitality environment. 
• Prior leadership lead hand or supervisory experience preferred. 
• Naturally warm polished and professional demeanor. 
• Strong communication skills with the ability to lead through influence and example. 
• High attention to detail and a conscientious approach to service and operations. 
• Ability to thrive in a fast-paced highly social environment. 
• Alberta Class 5 drivers license with clear abstract; willingness to obtain Alberta Class 4 license. 

Bonus If You Bring 

Strong knowledge of Banff National Park its culture and adventure offerings. 
 Previous experience coordinating group arrivals or VIP movements. 
Experience operating shuttles or luxury vehicles. 

Who You Are 

You are a confident service-driven leader who thrives in structured environments where precision and consistency matter. You build trust easily with guests and colleagues alike and understand that luxury lives in the details. 

Calm under pressure and highly organized you balance pace with polish ensuring tasks are completed correctly and thoughtfully. You enjoy working with and through others following established guidelines while motivating your team through clarity encouragement and hands-on support. 

Lead with presence. Serve with intention. Stay moved. 

Physical Demands 

Continuous standing and walking for extended periods. 
Frequent lifting and carrying up to 50lbs / 23kg. 
Pushing and pulling luggage carts and guest items. 
Bending reaching and handling guest belongings. 
Ability to work both indoors and outdoors in varying weather conditions. 

Visa Requirements:  Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits: 

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees after 3 months.  

• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees. 

• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide. 

• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Accor Hotels in Banff Lake Louise Jasper & Whistler. 

• One complimentary buffet meal per shift in our staff cafeteria. 

• Subsidized shared Staff Accommodation (subject to availability).

Apply Today:  Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a team member at  . 

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at  and well work with you to ensure your needs are met. 

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward. 

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness. 

Whether youre on shift or in staff housing we want every person to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age. 

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate. 

Together we build a workplace where belonging isnt just possible its expected. 

#CWMRSummer26

Remote Work :

No

Employment Type :

Full-time