Client Care Supervisor

About SPRINT Senior Care:
We began caring for seniors and enabling seniors to care for themselves in 1983. We continue to do so today as an accredited, not-for-profit community support service agency in Toronto by offering a wide range of practical and low-cost services to seniors and their caregivers. Our services help seniors stay safe, connected, and live as independently as possible. They also prevent premature or inappropriate institutionalization.

Position Type: Permanent, Full-Time

• Week 1: Monday to Friday from 7:00am to 3:00pm
• Week 2: Monday to Thursday & Sunday from 7:00am to 3:00pm

Department: Pine Villa

Job Summary:
The Client Care Supervisor is a nurse who is responsible for overall client care/service on their shift, including the accurate and timely administration of medications, treatments, documentation, and emergency calls. The Client Care Supervisor coordinates the day-to-day operations at the residence and supervises team members including but not limited to Personal Support Workers (PSWs).
The Client Care Supervisor reports to the Client Services Manager and works closely with SPRINT Senior Care staff, caregivers, families, vendors, and service partners to ensure quality services.

Responsibilities:

• Supervise the direct care of clients and supervise unionized staff.
• Ensures proper care is rendered in a safe and clean environment.
• Liaise with physicians, pharmacists, and other health care providers regarding client care.
• Provide regular input and feedback on clients to the Client Services Manager.
• Keep individuals in the circle of care aware of changes in the client’s condition.
• Assist in developing comprehensive care plans; responsible for regular updates to the client care plan.
• Oversee the medications for each client including ordering, verifying, and distributing weekly medications, and maintaining medication records.
• Provide training to SPRINT Senior Care staff on delegated acts, and supervise staff for appropriate medication procedures.
• Provide advice, coaching, and support to staff regarding medical/healthcare questions and concerns.
• Complete client assessments, including the interRAI CHA.
• Assist with client transfers to and from the hospital, ensuring all information is communicated within required timeframes.
• Serve as backup to Personal Support Workers, as required.
• Provide on-call services regularly and as required.
• Ensure that the activities of the residence support the mandate, mission, vision, and values of SPRINT Senior Care while adhering to SPRINT Senior Care’s policies and procedures.
• Participate in the development, implementation, and evaluation of quality and risk management activities of the department and agency.
• Participate as an active member of the Department, Leadership, Accreditation, and Inter-disciplinary Teams.

Qualifications:

• RPN or RN is in good standing with the College of Nurses of Ontario (CNO).
• Minimum of two years of experience working in gerontology and/or community settings.
• Experience with supervising staff.
• Excellent communication and interpersonal skills, with the ability to establish a good rapport with staff, clients, families, and referral sources in a multi-cultural setting.
• Excellent understanding of the aging process, dementia, and the specific needs of seniors, individuals with disabilities, and caregivers.
• Self-directed, results-oriented, and capable of working independently as well as in a team environment.
• Excellent organizational, facilitation, conceptual, strategic, and problem-solving skills.
• Excellent knowledge of program evaluation, risk management, and quality improvement strategies.
• Proven ability to establish and maintain productive working relationships internally and externally with stakeholders and partner agencies.
• Experience working with healthcare data and database systems. Familiarity with Alayacare database is an asset.

Our Caring Workplace:
Working at SPRINT Senior Care, you'll have the opportunity to be a part of a passionate team committed to providing client-centred, high-quality services to seniors in our service area.
SPRINT Senior Care’s inclusive environment is one of many benefits for staff, including SPRINT Senior Care’s dedication to staff wellness, a comprehensive benefits package for eligible employees, and comprehensive training and tuition reimbursement programs
SPRINT Senior Care encourages applications from candidates who reflect the diversity of our community.
SPRINT Senior Care is committed to inclusive and accessible recruitment practices in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.

Benefits:

• Company pension.
• Disability insurance.
• Employee assistance program.
• Life insurance.