Bilingual Client Services Coordinator
Creative Niche
Overview
We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, fast-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured environment and enjoys supporting both clients and internal teams.
What You’ll Do
Client & Stakeholder Support
- Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
- Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
- Provide timely, clear, and professional support across both French and English
Operations & Coordination
- Monitor SKU performance and flag items that are not selling
- Support email communications using Mailchimp
- Maintain and update store directories and internal documentation
- Assist with placing and processing print orders through an internal web portal
Cross-Functional Collaboration
- Work closely with Warehouse, Account Management, and Production teams on ongoing initiatives and special projects
- Help ensure smooth execution of retail programs and internal processes
What We’re Looking For
- Fully bilingual in French and English (reading, writing, and speaking)
- Experience in customer service, account coordination, or project coordination
- Strong communication skills with a "customer-first" mindset
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Comfortable working cross-functionally with multiple stakeholders
Personality Fit
- Positive and solutions-oriented
- Calm under pressure
- Proactive and reliable
- Strong sense of ownership and accountability
If you’re someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we’d love to hear from you.
Vacancy posted 4 days ago
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